Sr Analyst-Prog & Proj Mgmt

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...

Life Cycle Project Manager (LCPM)

This position is specifically responsible for all VZ COMA ITT72 contract lifecycle management and migration project management work, as defined by the Commonwealth of Massachusetts COMA ITT72 telecom contract - must have good customer speaking/relationship skills and strong lifecycle project management experience. Previous Verizon lifecycle management, service management, contract migration, order management, or project management experience is a plus but not required.

As required by the Commonwealth of Massachusetts ITT72 telecom contract, Verizon will assign a full time dedicated Life Cycle Project Manager (LCPM) for the duration of the contract term.

The LCPM is responsible for the end-to-end implementation of orders received via the standard request fulfillment process. LCPM responsibilities are as follows:

* Implementation and management of all VZT and VZB service/projects orders received via VZ's standard request fulfillment process.

* Active member of Account Team, supporting pre-sales phase (Sales/Sales Support) ensuring all implementation constraints are taken into consideration by reviewing the SOF and specifically the Lead Time to Delivery estimation

* Establish and communicate customer expectations accurately and manage the project milestones to meet those expectations

* Report on the status of on-going orders/projects, updating PM tool on a weekly basis

* Escalate any critical issues to the appropriate level at the proper time

* Lead VZ departments (and potentially third party vendor stakeholders) to take corrective action on any project-related issues

* Identify and involve internal/external stakeholders, who can contribute to a solve implementation issues

* Act as a single point of contact for the Customer for the duration of the order

* Ensure that the order is properly documented (aligning inventory and technical documentation provided by engineers,) communicated and agreed with the Customer

* Ensure that billing is triggered properly (correct start billing date) and database system is updated with the date representing the closure of the order

What we're looking for...

You can keep the big picture in mind but have an eye on all the steps to the finish line. You view obstacles as puzzles you'd like to tackle. You are not afraid to ask questions to ensure you understand things clearly. You like working in a dynamic environment and recognize that it comes with lots of ambiguity. You are happiest when all the i's are dotted and t's are crossed and enjoy the challenge of bringing order to chaos.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Strong internal and external customer speaking/relationship skills
• Previous lifecycle project management or order management experience.

Even better if you have one or more of the following:

• Managed programs and/or user experience design
• Experience managing telecom network / service projects for larger enterprise or public sector customers
• Exceptional organizational and time management skills.
• Customer service experience with internal and external clients.
• Translated complex ideas to be relevant and understood by various functions and levels.
• Prior Public Sector Account Management/Service Management / Customer Operations experience
• Prior Verizon Wireline Operations/Customer Service experience
• Strong Knowledge of TDM and IP Networking and Voice systems (Ethernet, Centrex, POTS, VOIP, DIA, UC)

REQUIRED SHIFT:

40 hours per week normal business hours 8-5

WORK SITES:

Boston-MA-USA

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.