Enterprise Customer Account Executive

About Hexagon & ETQ

Hexagon's Manufacturing Intelligence division is seeking a Customer Account Executive for ETQ, a leader in cloud-based Quality Management System (QMS) solutions. ETQ helps organizations automate compliance, improve product quality, and increase efficiency with industry-leading solutions.

At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and an extensive portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Why Join Us?

• Be part of a global leader in digital reality solutions.
• Work with a team dedicated to innovation, quality, and customer success.
• Career growth opportunities within a fast-growing SaaS company.

As a Customer Account Executive, you will be responsible for managing and expanding relationships with existing customers, ensuring customer satisfaction, and driving upsell/cross-sell opportunities.

Key Responsibilities:

• Manage and grow a portfolio of ETQ's existing customers by driving engagement and adoption.
• Build strong relationships with key stakeholders to understand their business needs and objectives.
• Identify opportunities for upselling and cross-selling ETQ's solutions to meet customer goals.
• Ensure customer success by working closely with support, implementation, and product teams.
• Maintain accurate forecasts and pipeline management in CRM tools (Salesforce or similar).
• Collaborate with marketing and product teams to share customer feedback and influence product development.
• Negotiate contract renewals and ensure long-term customer retention.
• Stay updated on industry trends and ETQ product enhancements to provide expert guidance to customers.

Must-Have Qualifications:

• 4+ years of experience in account management, customer success, or sales (preferably in SaaS or enterprise software).
• Proven ability to manage customer relationships and drive revenue growth.
• Experience with CRM tools like Salesforce.
• Strong negotiation and communication skills.
• Ability to understand customer needs and align them with ETQ's solutions.
• Self-motivated with a customer-first mindset.

Nice-to-Have Qualifications:

• Experience in Quality Management Systems (QMS), compliance, or manufacturing industries.
• Understanding of SaaS sales cycles and renewal processes.
• Experience working in customer success teams within an enterprise software company.

What We Offer

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive healthcare benefits (medical, dental, vision, HSA).
• 401(k) with a 6% employer match.
• Flexible PTO, paid holidays, and parental leave.
• Career development and training opportunities.
• Work for a global leader in digital reality solutions that empowers top companies worldwide.

#LI-BB1#LI-Remote