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Customer Service Support

Vaco
$20.00 - $22.00 / hr
United States, Florida, Orlando
Feb 13, 2025
  1. OVERALL RESPONSIBILITIES: Warranty Sales Support, assisting Customer Solution and Director of National Service and ACS with Technical Service / Admin Support.
  1. MAJOR DUTIES AND RESPONSIBILITIES:
    1. Provide Order Entry Follow Through for Customer Service Team When needed.
    2. Maintain Project Databases.
    3. Scanning and filing all parts orders invoices.(Daily)
    4. Sort part shipping pictures by creating individual folders by order number, populating the folders with the shipping pictures and placing the folders into the parts shipment picture folder in SharePoint.(Daily, 30 minutes to an hour depending on how many parts are shipped).
    5. Assist with the intent of taking over the creation of BOM's for Carrier & JCI from Hussein.(As needed, based on the production close outs).
    6. Assist with any overflow of processing purchase orders for ACS from the Customer Service Warranty Representatives.(Daily)

TECHNICAL SERVICE AND SENIOR STAFF SUPPORT -
    1. Coordinate Customer & Technical Service Meetings/Trainings including Creating Materials, Room Setup, Food, Beverage and Consumable Requirements.
    2. Create maps and changes to maps for all new reps.
    3. Provide Support for Senior-Level Staff when requested - this Includes coordinating projects and processes in support of research and analysis.
    4. Other Duties as assigned by Management.
  1. REQUIRED EDUCATION:
5.1 Associates Degree or 2-3 Years Customer Service Experience in an Office environment or equivalent combination of education and experience.
  1. PRINCIPLE WORKING RELATIONSHIPS
    1. Technical Service Team
    2. Customer Service Team
    3. Accounting Team
    4. Shipping Team
  1. REQUIREMENTS/SKILLS:
    1. Good Computer Skills - Word, Excel, PowerPoint, Adobe Creative Suites.
    2. Strong Communication Skills - Ability to Speak Effectively to Customers and Employees.
    3. Good Organizational & Problem-Solving Skills.
    4. Driven to complete various tasks under tight deadlines.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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