Customer Service Representative II - Madison, MS

Who We Are:
Southern Bancorp is more than a bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

This role provides prompt, efficient, and friendly service to customers, opens new accounts, and responds to customer needs by recommending appropriate bank products and services. The position follows established policies and procedures in accordance with compliance requirements and the supervisor's direction.

• Provide excellent customer service in person or by phone, explaining various services and products while assisting customers with selection.
• Open and close all types of accounts, including checking, savings, CDs, IRAs, savings bonds, and safety deposit boxes.
• Maintain and file account-related documentation.
• Assist customers with safety deposit box access.
• Process CD and IRA account distributions.
• Handle orders for checks, ATMs, and debit cards.
• Produce and process customer correspondence.
• Research and resolve customer issues, utilizing account imaging and microfiche as needed.
• Address customer disputes related to debit card or account transactions.
• Explain account charges, including NSF fees, and assist customers with checkbook balancing.
• Maintain accurate and up-to-date signature cards.
• Monitor competitor bank interest rates.
• Assist in locating and correcting errors, outages, or unposted accounts.
• Help train new employees.
• Support accounts payable, process general ledger tickets, generate reports, and balance internal accounts as needed.
• Provide backup support for the receptionist, teller, or other customer service roles.
• Participate in team efforts to cross-sell bank and affiliate services.
• Complete all required training.
• Perform other duties as assigned.

• High school diploma or equivalent.
• At least two years of experience in banking, cash handling, retail, or customer service preferred (or an equivalent combination of secondary education and experience).

#LI-Onsite

Physical Demand & Work Environment: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we offer our employees:

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• No deductible medical insurance plan
• Dental and vision insurance
• Employer paid life and long-term disability insurance
• Flexible Spending Accounts

The opportunity to nurture your well-being:

• Paid holidays and paid time off
• Bonus plan
• Opportunity for merit raises
• Employee reward and recognition programs
• Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions. Therefore, we strongly encourage applications from people with these identities or who are members of other marginalized communities.