Process Transformation Consultant
The Process Transformation Consultant will work in a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size, and complexity, while aligning to business strategies. The Process Transformation Consultant provides support to achieve business results as well as educates and creates awareness of Process Improvement/Transformation methodologies across the Bank.
Outcomes of Process Transformation include...
- Increased efficiency and cost savings
- Enhanced customer and employee experience
- More scalable processes
- Greater Transparency, Accountability and Communication
- Less dependency on manual controls or intervention
- The Process Transformation Consultant will be focused on supporting the design/management of the enterprise process standards, developing the training curriculum for Business Process Management (BPM) solution, and help coordinate the clean-up/upload of existing process artifacts into new standards and tools.
Position Responsibilities:
Enterprise Process Standards / Guidelines
- Create and design process artifact guidelines/standards.
- Create robust review process (QA/QC) for pro-active enforcement of process standards and guidelines.
- Support creation of ongoing Executive communications documents to share progress and findings with Comerica stakeholders.
- Work collaboratively with Lines of Business (LOB) to introduce/reinforce process standards and guidelines.
Training Support for BPM Solution
- Create/design training curriculum for new process standards/CI methodology and use of new BPM solution.
- Create/design appropriate communications/support models for overall training needs.
- Proactively lead coordination with Process Transformation Governance Team as needs rise.
- Work collaboratively with LOB/Support Functions as part of deployment of BPM solution across the enterprise.
Ongoing Process Artifact Support
- Lead overall work effort to ensure existing process artifacts comply with new standards and guidelines.
- Lead effort with 3P vendor to convert/upload existing process artifacts into new BPM solution.
Execution and Monitoring
- Proactively and continuously engage BPM vendor to ensure latest features and updates are incorporated into training curriculum.
- Monitor LOB/Support Functions training needs and support as needed.
- Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
Position Qualifications:
- Bachelor's degree from accredited university OR High School Diploma/GED and 10 years of progressively responsible experience
- 4 years of experience working on enterprise level business process management solutions (e.g. Pega, Bizagi, Appian, iGrafx, etc.) with the proven ability to assess situations, align and understand company goals, and be adept at translating strategy into execution with a strong focus on managing relationship with third-party vendors and senior internal stakeholders
- 4 years of experience with end-to-end enterprise level business process management implementation alongside enabling systems implementation including discovering, mining, documenting, modeling, analyzing, improving, and measuring optimized business processes
- 4 years of experience prioritizing multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time
- 4 years of experience thinking independently and analytically and making sound recommendations
- 4 years of experience in excellent writing and verbal communication skills with an ability to engage with senior internal/external stakeholders and to communicate complex topics into easy-to-understand messages
- 2 years of experience in banking, capital markets, or financial services organizations and the regulatory environment (preferred)
- Six Sigma Black Belt certification is preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Feb 11, 2025