Manager, Knowledge Management

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Marketing is at the forefront of how we build the Rivian community, creating intuitive, innovative, and beautiful moments that our customers will love. We strive to understand and predict our customers' needs and behaviors, leveraging these insights to inform the design of compelling experiences across each touchpoint throughout their journey with Rivian. The Customer Knowledge team within Marketing attempts to take Rivian's myriad products, sales initiatives, and purchasing process - and distill them all into simple, compelling language for our customers.

Sitting on the Customer Knowledge team, the Manager, Knowledge Management will be responsible for building Rivian's next generation knowledge management system from the ground up, building partnerships with teams across our commercial org to define a unified knowledge management strategy, driving adoption of our system across 1,000+ customer-facing team members, and setting best practices for knowledge content authorship.

This role will manage a small team, but is also expected to be a best-in-class builder who will set the tempo and tone for publishing knowledge content at scale.

Knowledge Management at Rivian is not siloed away from our Marketing, Sales, and Communications teams. The Customer Knowledge team is expected to answer any question a customer may ask - to know how to find those answers internally, then transform them into language that's ready for public consumption.

It's neither a dry nor academic exercise. Every word published by the Customer Knowledge team must fully evoke Rivian's brand voice and tone, corporate ethos, and customer engagement principles. Oh, and be technically accurate, of course!

• Lead a team of support content writers and content managers to plan, draft, publish, and audit content in Rivian's internal knowledge base, as well Rivian's public Support Center on .com
• Be a prolific builder of knowledge content yourself - preferably with direct experience in KMS Lighthouse
• Rapidly triage requests for new support content and talk tracks from partner teams across the company
• Gather and synthesize information from a diverse set of technical stakeholders, build knowledge content, then manage review cycles with approval groups like legal, regulatory, comms, and investor relations
• Develop support content strategies small and large, ranging from single FAQs to full suites of knowledge and training materials to support new business initiatives and product launches
• Champion clarity and challenge internal stakeholders to maintain Rivian's brand voice and customer experience standards

• 5+ years of knowledge management experience
• 3+ years leading a knowledge management team
• Expertise in knowledge management systems (KMS Lighthouse strongly preferred)
• Relentless curiosity and an unwillingness to settle for surface level understanding (we can't provide clarity we don't ourselves possess). Be ready to become an expert on anything our customers need to know!
• Unwavering standards for accuracy, readability, and brand tone - even if the documentation is internal, it should still feel like Rivian
• Impeccable content management skills, strong communication skills (written and verbal) and a proven track record of highly effective collaboration
• Comfort writing for both internal and external audiences
• Experience distilling technical products and processes into simple, digestible bits of communication
• Experience working across multiple subject matter experts and organizational perspectives
• Highly proactive - you don't wait for info to be assembled for you, and don't expect things to be tidy
• Self-starter, comfortable with ambiguity and the ability to juggle multiple priorities under tight deadlines in a fast-paced, changing environment
• EV, tech, automotive and/or startup experience a plus

Salary Range for California Based Applicants: $112,100 to $140,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.