Technical Support Specialist (Electrical Experience Needed)

IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life.

Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged, diverse, and thriving workforce that drives a sustainable future for our company and society.

Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits.

Are you looking for a rewarding career in manufacturing? If so, IPG Photonics may be the place for you! Working with IPG Photonics you will be working with teams that influence the future of laser technologies.

Our In-house Technical Customer Phone Support will be serving as a liaison between our Customers and Field Service Engineers for our LASER Products

Duties

• Issue RMAs as required and ensure RMA database entries are current
• Coordinate scheduling of repair activities at IPG, both warranty and non-warranty
• Support mid to high power laser pre- and post-installation activities
• Support development of training modules for both IPG and Customers
• Help manage failure analysis activities, including taking pictures and documenting failure analysis results
• Create/revise work instructions, procedures, user manuals, training documents

• Technical AS degree in electrical engineering or related field preferred, or a combination of training/work experience
• Laser/electric/electronic background and previous experience in customer service preferred
• Understand technical documents and electrical schematics, to utiliza them during telephone support
• After hours and on-call shifts will be required
• Strong written and verbal communication skills
• Dependable
• Excellent computer skills, Microsoft Office
• Travel approximately 20% including some international travel

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