Visual Support Captain, Mall of New Hampshire - Full Time

Job Summary:

As a Visual Support Captain, you will support Macy's initiatives through creative merchandise presentations, seasonal fashion trend statements, three-dimensional visual presentations, promotional events, corporate shop concepts, and prototypes. The Visual Support Captain creates compelling visual presentations, using placement and composition of mannequins and visual displays to convey current trends and seasonal campaign messages.

What you will do:

• Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store
• Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements
• Collaborate with, guide, and support merchandising teams in their workload completion
• Update and maintain mannequin and visual presentations that upholds the Macy's brand and Create three-dimensional visual merchandising displays
• Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary
• Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items
• Ensure high-level of customer service through problem-solving and customer-focused resolutions
• Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques
• Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards
• Perform sales and/or support duties in addition to your direct visual responsibilities
• Work with all levels of store partners and in alignment with the Regional Visual leaders
• Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines
• Educate all colleagues on basic merchandising and visual presentation
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Who you are:

• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
• Ability to communicate and share information with diverse groups of customers and peers
• Self-starter who is able to adapt quickly to changing customer expectations and needs
• Resourceful and able to adapt quickly to changing priorities and deadlines
• Ability to interpret, lead and, execute visual merchandising directives
• 1-2 years of Retail merchandising and/or visual display experience is required
• Art, design, or creative background; awareness of current fashion trends preferred

Essential Physical Requirements:

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders and color vision
• Lifting and moving items weighing up to 25bs.