Account Manager

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

As an Account/Sales Manager, you will be accountable for driving the profitable growth by identifying pursuing and closing business opportunities for existing and prospect Airports and Airlines customers. You will be the ultimate owner of the customer relationship by becoming the trusted advisor to the client. The Account Manager will lead a (virtual) team assigned to support the account and sales opportunities.

We are looking for candidates located in Utah, Oregon, Washington and/or Nevada.

At SITA, we achieve more, together. Are you ready to join us?

WHAT YOU'LL DO

• Sales Leadership: Drive all sales activities to meet short- and long-term objectives; formulate strategic direction for account growth.
• Account Management: Oversee assigned Airports and Airlines accounts; identify prospects and convert them into new accounts.
• Team Coordination: Support and coach the virtual team involved in account management and sales to ensure sustainable and profitable growth.
• Business Planning: Develop and implement a documented business plan aligning with SITA's and assigned accounts' goals.
• Account Development: Maintain and execute ongoing Account Development Plan reviews to ensure alignment and identify growth opportunities.
• Client Relationships: Build and manage relationships with clients and key stakeholders; serve as a trusted advisor to ensure customer loyalty and satisfaction.
• Market Insight: Understand customer operations and business needs to identify opportunities for SITA's business expansion.
• Opportunity Creation: Provide unique perspectives during discussions; align insights with customer priorities to reshape their business views.
• Pipeline Development: Collaborate with Marketing for demand generation; convert qualified leads into sales opportunities and maintain accurate sales forecasts.
• Service Delivery: Ensure all customer requests are addressed, and services are delivered as per agreed schedules.

ABOUT YOUR SKILLS

• 5+ years' experience in sales function; preferably within ATI (Air Transport Industry) and IT sector.

• Experience in building client relationships at Senior Executive and Senior Manager level.

• Achieving revenue growth for the assigned territory

• Managing sales in large and complex deals including financial structuring negotiations and closing.

• Proven successful experience in business development pipeline management in large turnover environment.

• Experience in facilitating and driving account development plans.

• Positive customer service experience.

• Experience selling into the public sector and understanding of public sector procurement processes

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

"Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation, please email Jean-Baptiste.Girukwayo@sita.aero. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online."

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