Service Desk Technician (5620)

As Service Desk Technician, you'll leverage your expertise in Microsoft 365, Entra ID, and Intune to provide top-tier technical support and solutions. If you have a passion for IT and a commitment to exceptional customer service, we invite you to bring your skills to our innovative and collaborative environment.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve issues related to Microsoft 365, Microsoft Entra ID, Microsoft Intune, and general desktop support.
• Manage and maintain user accounts, permissions, and access rights in Microsoft Entra ID.
• Manage and maintain IT Assets.
• Deploy, configure, and manage devices using Microsoft Intune.
• Assist with the setup, configuration, and maintenance of desktop hardware and software.
• Document and track issues and resolutions in the ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Provide training and guidance to end-users on best practices and usage of IT resources.
• Participate in IT projects and initiatives as needed.

What you'll need to succeed:

• Ability to obtain secret security clearance, if needed
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2+ years of experience doing Service Desk providing on-site and remote support.
• Strong knowledge of Microsoft 365, Microsoft Entra ID, and Microsoft Intune.
• Proficiency in troubleshooting and resolving desktop hardware and software issues.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Ability to lift and carry objects weighing up to 50 pounds.
• This is a hybrid role, with a combination of remote work and on-site presence at our Reston, VA office. Flexibility in work arrangements is available to support a healthy work-life balance.