Administrator - Asian Marketing Host

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Supports administrative needs of Marketing Department relating to Asian Play.

Responsibilities:

• Actively participates in telephone solicitation and coordinates personalized trip planning.
• Ensures seamless handoff of guest pre-trip itinerary for flawless on property execution by Manager of Asian Marketing team.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.
• Responds to and consistently meets the needs of assigned customers.
• Supports and cultivates new ideas and methods to deliver business solutions.
• Identifies ways to increase efficiencies or improve product or service.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Must display strong knowledge of casino systems (LMS, CMS, SALESFORCE, SCHEDULER, etc.)
• Demonstrate mastery of all existing products/services and /or progress on new initiatives, bonus programs and system changes.
• Actively participate in all department and company initiatives to drive sales and revenue.
• Demonstrate a willingness to teach, mentor, train and share information with the team.
• Develops skills to handle increasingly complex matters.
• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure for customers as well as co-workers.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Has the ability to multitask and prioritize in a fast-paced environment.
• Other duties as assigned.

Qualifications:

• Ability to spend an extended amount of time making "cold calls"
• Ability to think independently in making decision to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Musty have a systematic and process-oriented mindset to ensure seamless end0-to-end customer experiences.
• Excellent interpersonal skills required.
• Must have excellent verbal and written communication skills.
• Friendly and personable.
• Bilingual is a plus.

License Requirements:

Must secure appropriate RI mandated gaming licenses

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties: standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting.
• Business professional attire required.
• Constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos or work rapidly, make decisions, concentrate, remember, attention to and observe details, use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks

Working Conditions:

• Mostly indoors and generally climate-controlled environment.
• Will be exposed to noise, smoke, and odors.
• Working with others and independently.

Target Hourly Range: $26.30

Bally's Lincoln Casino Resort: About | LinkedIn

http://www.ballyslincoln.com/

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!