Site Reliability Engineer/Production Support Engineer - Assistant Vice President

Job Title Site Reliability Engineer/Production Support Engineer

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

In this role, you will be a key player in ensuring the smooth operation of our Corporate Bank SWIFT Messaging Technology platforms. Your expertise in production support and automation will directly contribute to improving operational efficiency and minimizing downtime across critical systems. You'll work alongside a dynamic, diverse team, leveraging your technical skills to drive continuous improvements and resolve complex issues. By taking ownership of day-to-day support activities, automation, and platform maintenance, you will significantly enhance the team's ability to deliver reliable, innovative solutions. Your proactive approach will shape the future of the platform and strengthen the overall support strategy.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You'll Do

• Act as a production engineering role model to enhance the technical capability of the Production Support teams, carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues

• Readily manage multiple priorities and tasks in support of bank initiatives while embracing a continuous service improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability

• Continuous development of efficient processes utilizing bank technologies and automation tools

• Compliance with Operational Processes: Daily Operations, Change Management & Problem Management

• Leverage / Influence broader organization of Site Reliability Engineer (SRE)'s and technologist to build communities that contribute to solutions and implementation

• Ensure all the support queries from business are handled on priority and within agreed Service Level Agreement and also to ensure all application stability issues are well taken care off, while being responsible for your own engineering delivery to drive a reduction in technical debt across the production environment with development and infrastructure teams

Skills You'll Need

• Extensive Information Technology (IT) experience within a large corporate environment (specifically in the area of controlled production environments or Financial Services Technology in a client-facing function) and Cloud-based technologies (Google Cloud platform is a plus)

• Strong experience of applying technical solutions to improve the stability of production environments and relative working experience in providing L2/L3 support (preferably in a Banking environment)

• Good to have experience in payment platforms using SWIFT payment channels

• Strong Knowledge of databases (Oracle/Microsoft SQL Server etc.), including working experience of writing Structured Query Language (SQL) scripts and queries

• Excellent working experience of Unix/Linux, scripting (any language), Java, Oracle, Control-M scheduler, ITRS Geneos, Splunk, New Relic or similar monitoring tool, and middleware (such as Message Queue (MQ), Solace)

• Strong verbal, written and interpersonal communication skills with the ability to communicate effectively and confidently with other users and team members

Skills That Will Help You Excel

• Articulate and experienced communicator (both written and spoken)

• Understand the end-to-end flow of data through the application infrastructure, utilize analytical skills and problem-solving skills

• Information Technology Infrastructure Library Foundation Certificate

• Be passionate about solving problems through innovation and engineering practices

• People management skills and the ability to manage relationships across all levels of the organization

Expectations

It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is $78,000 to $111,800.Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/life

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We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.