Machinery Parts & Services Administrator

Sonoco Products Company
$26.78/hr
paid time off, tuition reimbursement, 401(k), retirement plan
United States, Illinois, DeKalb
Feb 04, 2025
Position: Machinery Parts & Services Administrator Location: 1401 Pleasant St, DeKalb, IL 60115 Wage: $26.78/hr Shift: 1st Shift - 7AM - 3:30PM From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people. While reporting directly to the Shift Supervisor, the following job description outlines the essential functions of each level of role within the finishing department. The following lists are not exhaustive, and the employee in each of these roles is expected to assume any and all duties assigned by management irrespective of whether such duties are specifically included in the following. What You'll Be Doing: Within the Heat Seal Machinery department, coordinate parts orders and service calls for machines in the field Regularly answer calls and interact with customers/account managers to obtain, document, and work to solve all questions and machine troubleshooting Quote and schedule replacements, parts orders, and service calls - processing them in a timely fashion Process and organize expedites at times Process all pertinent customer complaints and credits Help maintain and issue current and legacy parts inventory Ensure customers' expectations are met and surpassed Manage back orders, work with new and existing suppliers, inspect incoming and outgoing part quality Provides all needs related to Parts & Service for Machine & Heat Seal tooling for both internal and external customers We'd love to hear from you if: Ability to prioritize workload and multi-task. Proficiency in Microsoft Word, Excel, Outlook, & ERP Systems. Strong positive and professional customer interactions Forward thinking and decision making Supply chain/logistics experience preferred Ability to read, write and understand BOM's & schematics. Have a strong understanding of mechanical systems. Information gathering and problem-solving skills. Practical experience working with complex machinery that utilize computer controls, pneumatics, and mechanical switches. 3-5 years business to business customer service or field service experience. At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee. Benefits* Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options 401(k) retirement plan with company match Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance Tuition reimbursement We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.