Front of House Lead (P/T Temp Casual), CPTN11040PARTS

College of Dupage
United States, Illinois, Glen Ellyn
425 Fawell Boulevard (Show on map)
Feb 04, 2025
Front of House Lead (P/T Temp Casual), CPTN11040PARTS Front of House Lead (P/T Temp Casual), CPTN11040PARTS The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions. College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities. Primary Duties and Responsibilities: Act as front of house lead at the McAninch Arts Center entertainment events with the goal of ensuring a patron-centered focus. Deliver a high standard of exceptional customer service to all patrons. Greet guests and answer questions, help to resolve issues. For events and exhibits, assist with patron services, including but not limited to, seating, will-call, emergencies and overall comfort of patrons. Coordinate/print/place any additional signage required for an event. For events and exhibits, supervise volunteer and paid ticket takers and ushers. Lead the pre-event meeting which includes assigning locations and tasks. Ensure that theatres, restrooms, lobby and all public spaces are clean, safe and welcoming. Communicate with custodial, grounds and engineering staff, as needed. Enforce policies regarding use of cameras and recorders, food and beverages, access and seating. Carry out established intermission procedures. Provide prompt, professional and courteous responses to all patron concerns. Adhere to all emergency procedures intended to ensure the safety and comfort of patrons. Follow all established procedures for opening and closing of house and/or exhibition. Coordinate the opening of the house/exhibit with Production Manager/Curator. Ensure compliance with all ADA accessibility requirements. Assist House Manager with merchandise sales including staffing and reconciling sales as needed. Coordinate any giveaways as provided by the artists for day of show. Responsible for following the dress code and persevering personal hygiene as well as the cleanliness and arrangement of furniture in theaters, lobby, restrooms and other general spaces. Other duties as required. Qualifications: Education High School Diploma/GED required. CPR Certification preferred. Experience Related customer/patron service or public relations experience required. Proficiency in spoken and written English required. Licenses and Certifications COD Training Compliance Training Working Conditions: Considerable public contact, flexible hours, mostly evenings and weekends as performances are scheduled. Hybrid Remote Eligible: Part-Time Work Schedule: Hiring Range: Classified 7 Hourly - $16.01/16.01 - 16.01 College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees. College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law. To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2327?c=cod jeid-0f829460a1ee9e4a847d823ae244b3e7