GSC Meeting Line Coordinators
 JLL | |
 United States, Arizona, Scottsdale | |
 Feb 04, 2025 | |
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Key Elements and Essential Tasks
Gather and effectively communicate information from various sources on meetings and special events Validate meetings prior to approval Manage, maintain and issue required reports Dispatch and generate work orders as appropriate. Research required information using available resources Identify and escalate priority issues Identify areas of opportunity and utilize skill/knowledge to suggest improvements Route calls to appropriate resources Complete all assigned callbacks Monitor telephony queue time data to maximize productivity. Provide accurate, timely client work orders which result in highly satisfied customers Adhere to the business unit specified client-driven standards. Complete data entry using multiple work request applications Maintain individual productivity statistics/performance metrics Strong organizational and management skills Ability to multi-task and work both in a team and independently Ability to function effectively in a dynamic work environment Excellent interpersonal skills; strong emphasis on customer service Excellent business writing and verbal communications Strong analytical ability Detail-oriented Customer service focused Performance evaluation and customer service metrics Ad Hoc Training exercises to Test Teams on event response Organizational and leadership skills with a problem-solving ability Process Improvement and implementation Helps call agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Record readings and make adjustments where necessary to ensure proper operation of equipment Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials; maintain a clean and safe workplace Any and all other duties and tasks assigned. | |