13-004 - Lead Guest Services Associate I - SC/KROC San Diego

The Salvation Army USA Western Territory
18.00
United States, California, San Diego
Feb 03, 2025
Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary The Lead Guest Services Associate I is responsible for providing quality customer service to members, clients and customers, in-person, via phone and email. The Lead Guest Services Associate I will serve as acting Manager-On-Duty, responding appropriately to incidents and reporting appropriately. Additionally, the Lead Guest Services Associate I will provide oversight to and supervision of Guest Services Associates, at the direction of the Membership Coordinator. Essential Functions Provide excellent customer service to the community; ensure that all guests receive prompt, friendly and efficient service. Assist in the training and oversight of Guest Services Associates in the gymnasium. Maintain all Kroc Center cash handling and Accounting procedures. Process sales of memberships, classes, and programs, ensuring customer data is processed and stored. Perform tracking and record keeping as needed and at the direction of the Membership Department. Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third party vendors. Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates. Adhere to all RJKCCC Operations procedures and policies adopted by Administration. Observe all safety rules and regulations. Attend staff meetings and maintain training, as required. Maintain confidentiality. Assist in emergency situations, completing, calling in and filing reports appropriately. Working Conditions Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 10lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone. Minimum Qualifications At least 2 years' experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility. At least 1 year experience in a supervisory capacity. Bilingual (Spanish) preferred. Skills, Knowledge & Abilities Must have or obtain First Aid/ CPR/ AED certifications with first 90 days of employment. Must be at least 21 years Ability to communicate effectively with customers, peers & supervisors. Must comply with all applicable business, employment, and copyright law. Ability to work in a fast-paced, team environment and maintain poise under pressure. Ability to empathize and communicate with all populations, including low-income and vulnerable individuals. Qualifications Experience Must have or obtain First Aid/ CPR/ AED certifications with first 90 days of employment. (required) 1 year experience in a supervisory capacity. (required) Bilingual (Spanish) preferred. (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)