Academic Advisor

Primary Purpose of the Organizational Unit:
The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University Advising Center's mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

The Bronco One Stop is a centralized space for students to access standard student services to strengthen their ability to navigate Fayetteville State University. Bronco One Stop aims to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.

Fayetteville State University Advising Center's mission is to promote student success by empowering students to achieve their academic and career aspirations. The Advising Center delivers high-quality services by providing support with educational planning, course selection, resource awareness, and success strategies.

Advising:
Provides individual academic advising to Fayetteville State University students to further retention and graduation efforts.

- Provide quality cross-curricular academic advising to students following NACADA Core Values of advising.

- Provide individual academic advising services to new, continuing, and transfer students assisting them with enrollment choices including creating and updating academic plans.

- Support students in a one-on-one and small group environments to assist with educational planning, goal setting, career exploration, selection of a major, and course selection.

- Proactively encourage students to think critically, seek out resources, and develop action steps (including appropriate policies).

- Review transcripts from former institutions and evaluate the course equivalencies for the University College core curriculum (basic entry level courses comprising 45 semester hours).

- Monitor assigned student programs of study and academic progress, monitor/address early alert flags and make notes in student success platform.

- Monitor assigned student progress and intervene as needed with students in academic difficulty, referring students to university resources as needed (tutoring, faculty, student services, etc.).

- Monitor assigned students' progress toward proficiency in core student learning outcomes.

- Appropriately respond to diverse student populations inquiries (first-time, transfer student, military affiliated, adult learners, veterans, online, and student on academic probation).

- Assist students in becoming familiar with the registration process and the Self-Service Banner database, and other student success platforms (i.e., Degree Works, EAB, Canvas, Upswing, etc.).

- Provide guidance and advice for students experiencing academic difficulty and advise on issues.

- Ensure students on academic probation has a student academic plan.

- Assist students with understanding and following a pathway from declaration of major through graduation.

- Assist students with course registration during the academic semesters.

- Develop and conducts workshops to support college navigation.

- Serve as a backup in the Bronco One Stop central services during peak times.

- Teach University Studies (UNIV) courses, as needed.

Advising Records: Monitor and maintain advising records through the university portals and other software systems ( EAB, Self-Serve Banner, DegreeWorks, Canvas, etc.). Monitor assigned student progress and intervene as needed with students in academic difficulty, referring students to university resources as needed.

Professional Development: Actively seek professional development opportunities to maintain and improve knowledge and expertise in advising, diversity, and technology. Attend meetings, conferences, and workshops to increase knowledge of retention evidence-based strategies and technology to support student success. Maintain up-to-date knowledge on special populations to include adult learners, veterans, online, military-affiliated, and students on academic probation.

Customer Services:Respond to inquiries from students with care and quality services via phone, email and in person. Serve students through virtual advising, walk-in advising, workshops and other programming methods that best meet the needs of students. Ability to work occasionally after 5:00pm and on weekends (especially during peak times).

Other Duties/Assignments:Participate in special programs such as new student orientation, open house majors fair, etc. Serves on committees as appropriate and as appointed by supervisor.

A Bachelor's degree required. Prefer a degree in social sciences, counseling or related fields. A minimum of two years of advising, recruitment, counseling, coaching or tutoring experience. Two years of proven experience working with adult learners preferred.

Must be able to relate to low-income/potential first generation students; ability to follow directions to implement evidence-based program; excellent organizational skills to document services accurately and meet deadlines; effective interpersonal and oral communication skills; and an interest in working with adult learners.

Demonstrated experience understanding of the developmental needs of college students; 3-5 years' experience advising first-year students, particularly exploratory/undecided students; 1-2 years' experience in advising and programming for special populations; and proficiency with EAB Navigate student success management system, Ellucian Banner Student, Canvas Learning Management System and Degree Works degree auditing system.

Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase "see resume."
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.

All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).

Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.