Rate Specialist

be responsible for providing excellent customer service by documenting and communicating cargo and rate information accurately and efficiently. Responsible for creating timely and accurate invoices.

• Manages customer transactions including Documentation, Rating, Pre-Auditing, and Problem Resolution.
• Develop an understanding of customer business models/processes for all accounts.
• Evaluate customer needs and recommend solutions.
• Educate customers regarding documentation and regulatory requirements.
• Process paperwork and attach documentation to bookings.
• Complete daily/weekly department task (TAG, Weekend charges, Sub report, Load ID numbers, Shipment with no terms, TB report, AFF drays).
• Run and audit various reports.
• Daily communication with other departments.
• Provide support throughout the department.
• Perform accurate and efficient data entry/keyboarding.
• Report on developing market conditions, service issues and competitive activities.
• Effectively perform additional duties, as assigned.

• Associate degree preferred.
• One to two years of customer service or billing experience, preferably in transportation.

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company's values and vision.

Explore the possibilities with TOTE Group

The salary range is $34,800 - $61,000 with an anticipated hiring range $45,000 - $55,000. Pay will be based on several factors including the candidate's education, work experience, work location and specific job duties.

As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.