Organ Placement Specialist I

*This position is not remote eligible and will require day to day onsite work*

Job Description

The UNOS Organ Center seeks to fill an Organ Placement Specialist position to provide service to UNOS members (Organ Procurement Organizations, Transplant Centers, Histocompatibility Laboratories) in the coordination of renal and extra renal organ allocation, donor/recipient matching, transportation assistance, and transplant candidate waiting list maintenance tasks. Additionally, the Organ Placement Specialist may be called upon to serve as a resource for information technology troubleshooting, organ allocation policies, as well as to advise UNOS members on Organ Center experiences regarding unique donor situations. The Organ Placement Specialist is also responsible for reporting issues that arise during the shift to Organ Center Management.

The UNOS Organ Center is open twenty-four hours a day, 365 days a year. Organ Placement Specialists are required to work three 12-hour shifts (6a-6p, 6p-6a) that rotate between day and night (approximately 8 weeks on days and 8 weeks on nights), and include weekends and holidays with on call responsibilities as scheduled.

Minimum Requirements

Entry level experience in customer service, healthcare, or the field of transplantation

Critical Skills

• Excellent oral and written communication skills-particularly telephone skills
• Must have the ability to quickly gather and report information in required order and format
• Must have demonstrated ability to work under high stress, prioritize effectively, and multi-task efficiently
• Exceptional customer service skills
• MS Office proficiency
• Positive attitude and ability to collaborate with a team
• High level of self-motivation

Additional Skills and Qualifications

• Strong background in medical terminology, human anatomy, and/or human physiology
• Experience with reading medical charts

Education

4-year degree in Science, Information Technology, Healthcare or related field, or equivalent work experience

Physical Requirements

• General office demands
• Ability to work 12 hour shifts, nights and weekends, and on-call hours
• Attendance expected at the UNOS office in all weather conditions to ensure the Organ Center is operational

UNOS provide equal employment opportunity for all applicants and employees. It will not unlawfully discriminate or permit harassment against any employee or applicant on the basis of race, ethnicity, color, religion, national origin, gender, age, disability, familial or marital status, military or veteran status, sexual orientation, gender identity and expression, genetic information, or any other characteristics or classification protected under applicable law ("protected categories"). This policy applies not only to hiring, but also to working conditions, benefits and privileges of employment, training, appointments for advancement, transfers, layoffs, recalls, terminations of employment and all other terms and conditions of employment.

UNOS is also an affirmative action employer. It takes affirmative action to recruit and provide opportunities for advancement to qualified females and minorities, individuals with disabilities, special disabled veterans and other protected veterans. It hires and promotes based on job-related requirements and individual qualifications. Action is taken to ensure the fulfillment of this policy as to all phases of the employment process including hiring, placement, training, upgrading, transfers and/or demotions, recruiting, layoffs and termination of employment.

UNOS invites individuals with disabilities and protected veterans to identify themselves, if they wish to do so. Such communication will be kept as confidential as possible and will be used only in accordance with the law. Candidates may contact the EEO/AA Officer at human.resources@unos.org to self-identify or request an accommodation.

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