Support Representative

TEKsystems
$43,264.00 - $46,259.00 / yr
paid time off, 401(k)
United States, California, Rocklin
Jan 31, 2025
Description - Support inbound calls from members and perform financial transactions - Proactively identify and recommend the best products and services for members' needs - Maintain knowledge of services such as insurance, investments, and mortgage - Provide 5-star customer service to all members and create a lasting impression - Meet quarterly metrics and service objectives, along with meeting quarterly sales goals Skills Customer Service, Banking, Call Center, Sales, Teller, hospitality, fast paced, high volume, banking, credit union, bank call center, mortgage lending Top Skills Details Customer Service, Banking, Call Center, Sales, Teller, hospitality, fast paced, high volume Additional Skills & Qualifications - Minimum 1 year of previous experience in a fast-paced customer service role required - Ability to listen to member needs and suggest appropriate financial products tailored to their needs - Must be comfortable meeting deadlines and working within a fast-paced environment while providing stellar customer service - Possess excellent listening skills with the ability to ask probing questions, overcome objections, and understand member concerns - Strong critical thinking and decision-making skills Experience Level Entry Level Pay and Benefits The pay range for this position is $43264.00 - $46259.00/yr. Benefits options include: - Traditional medical, dental, and vision coverage - 401K matching up to 5% per pay period - Accrue up to 17 days of Paid Time Off your first year of employment - 11 paid federal holidays - Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) Workplace Type This is a fully onsite position in ROCKLIN,CA. Application Deadline This position is anticipated to close on Feb 13, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.