Front Desk Specialist - Maternal-Fetal Medicine - 133602

Under the supervision of the Clinic Management, the Front Desk Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Receives patients into the department of Maternal Fetal Care and Genetics/ check in / registration / financial assistance / scheduling / check out patients. Answers multiple telephone lines with accuracy and clarity with emphasis placed on quality Customer Service. Adheres to the established scheduling protocols and telephone scripting and behavioral standards. Interviews customer via telephone to obtain demographic and financial information necessary to secure patient account. Completes registration for new or previously registered patients, timely and accurately. Registers bulk accounts as needed. Verifies insurance eligibility for outpatient services on all Third Party Payers. Utilizes various automated eligibility systems to obtain basic eligibility information. Communicates clearly and effectively with patient/clinic staff when services are deemed unauthorized. Advises patient of clinic deposit requirements based upon UCSD Medical Group Financial Policy. Collects co-pays etc. Researches and responds to patient basic billing inquiries, assists with resolution of minor billing problems. Refers patient to appropriate agency/resource for financial assistance. Refers patient to alternate source of healthcare when appropriate. Maintains workstation in an organized manner as outlines by management to facilitate efficient and effective retrieval of information. Reads and adheres to policy changes within Registration and Scheduling. Attends and actively participates in staff meetings, sharing information and ideas with co-workers to maintain and environment conducive to learning and supports cohesive team atmosphere.

• Three (3) years related Call Center and Front Desk experience in a large complex healthcare setting. Some of this experience in ob/gyn is preferred.
• Trained on EPIC or other comparable system.
• Knowledge of third-party payors including federal, state and private health plans.
• Experience updating registration, patient check-in and cash handling.
• Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
• Demonstrated computer skills and be able to work between multiple systems during calls.
• Excellent customer service skills.

• Must be willing to work flexible hours based on department needs .
• May be required to work overtime as needed.