Administrator-AH

SUMMARY

This position is responsible for managing all aspects of the Community from operations and financial activities to managing important relationships with residents, volunteers, vendors, support staff, etc. Additionally, this position will manage service contracts, oversee tenant improvements, property inspections and make applicable recommendations that enhance the resident's quality of life as well as the upkeep of the property.

ESSENTIAL FUNCTIONS

The duties listed below are essential functions of the position that must be performed to effectively perform the position in at least an acceptable manner as defined by Front Porch. In the future, other duties may be assigned and may also be considered essential functions of the position.

* Manage the property to ensure its optimal performance.

* Monitor property budgets, financial statements, and performance reports, making strategic recommendations to improve financial performance.

* Identify and resolve operational issues, maintenance needs, and tenant concerns, leasing, client relations, and new client onboarding, promptly and effectively.

* Cultivate and maintain positive relationships with tenants and owners, acting as the primary point of contact for tenant and owner inquiries, issues, and concerns. Address tenant complaints and resolve conflicts in a fair and professional manner, maintaining tenant satisfaction and retention.

* Oversee the leasing process, including advertising available units, screening prospective tenants, negotiating leases, and managing lease renewals.

* Monitor the financial condition of the community identifying areas for improvement and implementing corrective actions through analyzing financial statements, budgets, cash management variances and performance metrics to help estimate present and future financial needs.

* Maintain current knowledge of relevant laws, regulations, and industry best practices, ensuring compliance with all legal and regulatory requirements, including but not limited to the U.S. Department of Housing and Urban Development (HUD), state Housing Finance Agency, state and local government agencies, etc.

* Implement and maintain risk management strategies, and emergency preparedness plans.

* Monitor and manage property licenses, permits and inspections, ensuring timely renewals and adherence to regulatory obligations.

* Perform all other related duties as assigned.

* Communication/Interpersonal:

* Effective written communication skills as appropriate for the needs of the audience.

* Ability to develop and deliver effective presentations; live, via online or virtual mediums.

* Excellent collaboration and team building skills.

* Effective conflict management skills.

* Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

* Decision Making/Organization Skills:

* Demonstrates a high level of accuracy, even under pressure.

* Excellent organizational skills.

* Ability to perform work independently with minimal supervision.

* Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

* Productivity:

* Demonstrated time management and priority setting skills.

* Ability to simultaneously handle multiple priorities.

* Ability to work in a fast paced, dynamic environment.

* Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

* Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

* Project Management:

* Demonstrated project management skills.

* Demonstrated planning and project oversight/management skills.

* Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of operational teams, and managing project budgets.

* Effectively manages to project deadlines and escalates issues as appropriate.

Essential/Preferred

Type

Specialization

Equivalent Experience in lieu of Education

Essential

High School Diploma/GED

General

Non-Essential but Preferred

Bachelor's Degree

General

Associates Degree/Two years of College plus Two years of related work experience or Four years of related work experience

Essential/Preferred

Type

Description

Essential

None

Non-Essential but Preferred

Essential/Preferred

Minimum Experience

Details

Essential

2 years

Strong financial acumen, with experience in budgeting, financial analysis, and reporting.

Non-Essential but Preferred

2 years

Experience and literacy with application used by Affordable Housing communities, such a RealPage. Strong Knowledge and demonstrated understanding of HUD and/or CTCAC.