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System Administration Support, Captial Equipment

Boston Scientific
4100 Hamline Avenue North (Show on map)
Jan 30, 2025

Additional Location(s):US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role:

This role is part of a rapidly growing global organization that is responsible to install Capital Equipment in hospitals and ensure support for the hospitals by providing Preventive Maintenance, Upgrades and Repair if required.

This function will play a pivotal role to maintain and increase quality in relation to our service system by on one hand being part of the case/workorder reviewing team and on the other hand taking up a trainer role, in which you will train and educate our global internal team on our service system.

This role consists of two main activities which will need to be fulfilled based on business needs:




  • System Administration Support




Responsible for completeness and accuracy of service cases/work orders upon closure in GSMS and supporting internal needs for system updates and administrative system tasks. Support projects and support team members.




  • GSMS (Global Service Management System) trainer




Responsible for training activities for global functions with access to GSMS.

GSMS is our Service management system that combines multiple applications, such as Servicemax, SAP, Prontoforms and Serviceboard built on a Salesforce platform.

GSMS trainer responsibilities include but are not limited to:




  • Responsible for being the expert in our global service management system (GSMS) and train other global users on using the system in compliance with our current procedures and processes.





  • Develop, run and execute training programs for new GSMS users as well as refresher trainings for existing users, reducing and avoiding rework activities during case/work order review in the process





  • Partner with GSMS product owner and development team to plan, develop and execute training activities on (major) GSMS changes to global users





  • Act as a watchdog between GSMS functionality/processes and documented instructions in work instructions. Escalate when improvements/corrections are required.





  • Develop and/or support development/improvement of training material, documentation, templates, communication, and reports, to enroll training activities in cooperation with the CETS training team




System Administrator Support responsibilities include but are not limited to:




  • Main responsible for reviewing completed Cases/Work orders for completeness and accuracy and supporting/forwarding billing activities.





  • Update Work orders with parts consumption for complex installations.





  • Creation of parent/child relationship for specific systems.





  • Complete proxy Work orders in the service system.





  • Perform virtual FSEAI transactions in SAP.





  • Manage all Inspection Measuring & Test equipment in the service system.





  • Manage all required system admin updates





  • Responsible for install base investigations/corrections.





  • Support divisional projects related to GSMS/SAP accuracy.





  • Executing and supporting more complex tasks.





  • Providing tier II support to team members.





Required Basic Qualifications:




  • Education level: Higher vocational level





  • Relevant working experience





  • Experience with GSMS/Servicemax/Salesforce is a pre





  • Experience with delivering training to an audience is a pre





  • Combines a problem-solving attitude withliaison focused communication skills





  • Flexible, pro-active and continuous improvement attitude, self-motivated independent worker





  • Ambitious, eager to improve and result driven





  • Excellent English verbal and written skills





  • Strong analytical problem-solving skills





  • Ability to perform in a multi-cultural environment





  • Team player





Preferred additional Qualifications:




  • Experience in working with technical, distribution, sales and direct customerenvironment





  • Experience with SAP and office tools/systems





  • Technical aptitude and business systems management experience





Requisition ID:598630

The anticipated annualized base amount or range for this full time position will be $ to $ , plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. Boston Scientific is proud to be an equal opportunity and affirmative action employer.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code * 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substancetesting requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.


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