Traffic Dispatcher

Gannett Fleming TranSystems is looking for a part-time Regional Traffic Management (TMC) Center Traffic Dispatcher (Systems Operator I) in the New York State Department of Transportation (NYSDOT) Region 3 office located in Syracuse, NY. With unique growth opportunities, this may be the opportunity for you!

The ideal candidate must be available to work weekends, specifically a 12-hour day shift on Saturdays and Sundays from 10:00 AM to 10:00 PM. This is a part-time role.

Gannett Fleming TranSystems is consistently recognized for our high-quality work, but it is our culture of excellence and strong leadership that has allowed us to earn a solid reputation in the industry, delivering award-winning project solutions that build confidence, shape communities, and spark innovation.

Core Responsibilities:

• Call-taking and data entry into various computer logs and record keeping software using Microsoft applications (SharePoint, Outlook, Excel, Word, etc.).
• Monitoring traffic cameras installed along the road network for declaring and responding to traffic incidents in a timely manner.
• Deploying messaging and monitoring VMS (Virtual Message System) boards.
• Dispatching NYSDOT help truck crews for routine and emergency traffic situations.
• Monitoring & reporting over-height vehicle detection alerts, construction work zones and roadway closures.
• Dispatching & reporting traffic signals malfunctions and highway maintenance calls.
• Monitoring & entering information into web-based traffic information systems and mapping sites for travel convenience and alerts.
• Pro-actively monitoring "hotspots", work zones, motor vehicle accidents, weather conditions, and special events.
• Performing record keeping tasks, computer entries, complete daily reports and quality control/assurance checks.
• Other duties, as necessary.

Minimum Qualifications:

• Associates Degree or higher,
• Or two years of full-time employment in operations dispatching with at least experience in transportation, fire, police, EMS, 911, or military.
• Must be willing to work Saturdays and Sundays from 10:00 AM to 10:00 PM
• Must have an aptitude for providing exceptional customer service, interpersonal relationships, and ability to work well within a diverse group.
• Capacity to clearly communicate written and verbal information in English.
• Ability to take calls, dispatch (via radio or telephone) and communicate in a clear, calm, and detailed manner.
• Ability to coordinate real-time activities and priorities with minimal supervision.
• Possess strong knowledge of Region 3 roadways.
• Capable of multi-tasking and working in a fast-paced environment.
• Ability to use computers in "Windows Office Suite" and other web applications and completing clear and detailed written reports using effortless keyboarding skills.
• Adherence to company code of conduct and policies & procedures.
• Must possess reliable transportation, a valid driver's license, and a strong work ethic.
• Must complete the probationary training period.

At Gannett Fleming, we believe in improving the lives of the people we serve. We believe in innovation and social responsibility. We believe in the diversity of our team and the creative solutions they provide. We believe in embracing change and emerging technologies while maintaining an unmatched standard of quality. We believe in creating an environment where employees can thrive at home and at work. We believe in engaging our employees, building lasting relationships with our clients, and, in turn, making a difference in the world.

We offer a comprehensive benefits program, which includes medical, dental, vision and life insurance, our tax-deferred 401 (K) savings plan, and the opportunity to incentive compensation for eligible positions. We are committed to your personal growth and professional development, so we offer tuition reimbursement, access to internal and external training programs and support active participation in professional organizations.

Gannett Fleming is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status or other characteristics protected by law.

Unsolicited resumes from third party agencies will be considered the property of Gannett Fleming.

Location: Syracuse, NY

Core Business Hours: Saturdays and Sundays from 10:00 AM to 10:00 PM

Employment Status: Part-Time

Internal Requisition ID: 2025-11706

Salary Range: $18 hour

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