Remittance Processor II (Part-time)

Overview

To capture, validate and process remittances (e.g., checks such as personal, business, estate and international; money orders; cashier checks, etc.) from multiple sources/systems (e.g., mail, ATM image, e-deposits, etc.) ensuring the timely negotiability of items. Verify accuracy and proper posting of transactions. Research multiple systems (e.g., remittance processing, UAD, ETS, VINTEK, etc.) and resources to ensure remittance and check processing are in compliance with internal and federal regulations. Ensure Navy Federal mail safety, negotiable instrument handling and check fraud procedures are followed. Work under moderate supervision. Perform moderately complex/varied tasks with moderate analysis and limited latitude.

Responsibilities

• Process and track transactions including time sensitive or exception remittances to ensure timely posting
• Apply federal regulations to loan and deposit processing
• Identify and make processing decisions on remittances that require special handling based on sender, condition of remittance, established procedures and applicable processing system
• Key routine and exception items in all remittance processing platforms
• Process member account transactions via ETS and Branch Capture; provide receipts and correspond with members
• Research various resources, databases, and systems (e.g., multiple NFCU, vendor, government, etc.) to determine appropriate action
• Interpret member intentions based on check, voucher, or account attributes when information is unclear or not provided and appropriately execute instructions provided by the member
• Collaborate with internal and external business contacts to resolve rejected items and questionable remittances (e.g., misapplied or un-posted funds, clarification of posting intentions, etc.)
• Determine negotiability or acceptance of financial instruments (e.g., personal/third party checks and/or Navy Federal drafts), according to organizational policies and procedures/member's instructions and returns non-negotiable or incomplete remittances
• Research member accounts and determine funds entitlement or distribution for proper allocation of remittance or check deposit
• Track, analyze and resolve transaction discrepancies and unresolved postings to include preparing related documentation and adjusting member accounts
• Determine potential risks associated with escalated remittance items and authorize processing based on risks for each service channel
• Identify patterns of activity indicating possible fraud or account abuse
• Take action and respond to situations/pattern of activity indicating potential fraud or abuse
• May ensure timely and accurate distribution of mail while adhering to mail handling security procedures
• May identify and sort mail remittances by hand and/or operating extraction and scanning equipment
• Log items out to other departments using express mail or database tool
• Respond to inquiries; offer solutions to members, other business units and external organizations
• Coordinate ATM maintenance and reconciliation; make recommendations and execute service decisions on settlement, cash replenishment, service calls vendors and discontinuation of service
• Performs other duties as assigned

Qualifications

• Experience in an accounting or banking operation, preferably dealing with payments, transactions, and balancing
• Ability to handle multiple tasks simultaneously with a high degree of accuracy
• Familiarity with the Uniform Commercial Code, Regulation CC and other related regulations
• Effective skill navigating multiple screens and PC applications and adapting to new technologies
• Effective keyboarding/typing skills
• Effective verbal and written communication skills
• Effective skill performing mathematical calculations and working accurately with numbers
• Effective skill following and completing computer delivered instructions
• Effective research, analytical, and problem solving skills

Desired Qualifications

• Experience in a Member Service Representative role or similar customer service position, preferably in a financial institution
• Exposure to remittance processing operations and associated equipment
• Familiarity with Navy Federal products, services, programs, policies and procedures
• Familiarity with Navy Federal processes and different types of transactions

Hours: Tuesday - Saturday, 3:00PM - 8:00PM (Part time position)

Location: 5550 Heritage Oaks Drive Pensacola, FL 32526

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