Mortgage Servicing Specialist III

Univest Financial Corporation (UVSP), has approximately $8.2 billion in assets and $5.3 billion in assets under management and supervision (as of September 30, 2024). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. For nearly 150 years, Univest has stayed true to our philanthropic spirit and the strength of our Committed to Local giving program is one of the things that differentiates us. In 2023, Univest donated $2.4 million to our local nonprofits and our employees volunteered more than 13,100 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. We seek career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs-based financial solutions in the communities we serve.

We're hiring a Mortgage Servicing Specialist III to join our Mortgage Servicing Team.

• Comprehend and analyze complex escrow issues like handling tax shortages due to increases in homeowners' insurance and taxes.
• Process the addition and removal of escrow accounts based on investor guidelines
• Disburse payments from escrow for quarterly and yearly tax bills
• Monitor and maintain Tax Reports received from LERETA Tax Services
• Research payment information with tax authorities when refunds are necessary
• Disburse payments from escrow for monthly payments to mortgage insurance (PMI) companies
• Activate PMI for newly boarded loans
• Process requests for the removal of PMI following regulatory and agency guidelines
• Assist with implementing and completion of the annual escrow analysis process
• Assist customer and branch staff with inquiries for homeowner's insurance claims and track progress
• Daily settlements on Escrow general ledger, FHA general ledger, tax bills wire account and private mortgage insurance general ledger
• Reply to telephone and email requests from internal and external customers for mortgage loan information
• Input new mortgage loans to the JH Banking System and verify accuracy, especially with escrow amounts
• Perform quality control of mortgage and escrow documents scanned in Synergy Imagining System after loan input
• Provide second level reviews of boarded mortgages
• Fund mortgages sold to investors via Jack Henry and maintain Excel spreadsheet for reporting purposes
• Provide backup for daily and monthly loan settlements and reconcilements for FNMA and FHLMC, GNMA and FHLB loans
• Provide backup for mortgage investor activities, including reporting, remittance, file maintenance, quality control, custodial accounting
• Comprehend and process loan recast requests
• Mentor and assist teammates and new hires
• Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.
• Perform other duties as assigned.

• Bachelor's degree or a minimum of 5 years bank loan operations experience or equivalent required related education and experience
• Excellent customer service, telephone skills, written and verbal communication
• Experience with Mortgage Escrow accounts; understanding taxes and insurance requirements from initial loan boarding through the life of loan.
• Have a comprehension of mortgage loan documents and processing
• Ability to work separately and as part of a team
• Ability to prioritize, organize, and enter data accurately
• Advanced PC, Word, Excel skills, Encompass, Jack Henry, Ground Control, and BlackLine a plus

Wage Range:

The salary range for this position is $21.00-$24.00/hourly

Benefits Overview:

Univest offer's a comprehensive benefits package that includes:

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
• Holiday Time Off: 11 paid holidays
• Commissions: paid quarterly based on individual and team production
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Click here for Benefit Information

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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