Systems Engineer II

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Systems Engineer II role defines, designs, and implements technology solutions across the Hanger Enterprise. Using defined architectures the candidate will implement technical solutions that are fit for purpose and fit for use, while meeting all Cybersecurity, administrative, compliance, and operational requirements. In this role the candidate will design and implement system enhancements, monitor performance, implement Cybersecurity service requirements, and act as a liaison between business partners, technology requestors, and Sr. technical staff. Leading the operations of physical server and storage environments as well as public cloud services the candidate will help determine technology requirements and the associated lifespans including business continuity and disaster recovery planning. Customer service is paramount to success, as such the candidate must have a passion for customer service.

Troubleshoot reported incidents and problems. Provide support for any problems associated with the platform infrastructure for OnPrem, IaaS, PaaS, and SaaS. Guide Jr. team members in the appropriate process and resolution steps
• In collaboration with vendors and other 3rd parties, coordinate the replacement and installation of hardware and software solutions. This includes the installation of physical servers, storage, and network equipment as well as the installation of all software components including configuration of related services.
• Implement technology solutions that meet technical requirements as defined by architectural documentation both on on-premises and cloud-based IaaS, PaaS, and SaaS. Document and maintain an inventory of all technology platforms. Install, configure, and maintain server software including configurations such as IP, SAN, OS, Policies, etc. Monitor, administer and support all infrastructure technology platforms. Monitor and maintain on-premises and cloud-based backup and recovery service as documented by Hanger policies and Standard Operating Procedures. Assist in administrating Microsoft Windows based server platform infrastructure. Intermediate knowledge of Linux systems is required.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise and acts as a mentor to Jr. staff members.
• Validate and implement technology solutions as directed by management and architectural artifacts. Using established architectural building blocks and standards develop basic infrastructure capabilities ready for deployment.
• Support on-premises and cloud-based backup and recovery services ensuring that policy and business requirements are documented, appropriately configured, and validated. Support operational legal-hold processes and configurations
• Cybersecurity practices are critical throughout the infrastructure. In this role you are accountable to the appropriate evaluation, configuration, management, and reporting of Cybersecurity related controls and services. This includes but is not limited to configuration management, patching, versioning, and administrative account management.
• Ensure systems comply with Sarbanes-Oxley, CyberSecurity, HIPAA, and Hanger regulations and policies as directed by Sr. staff and management. Provide reports as to system compliance and mentor Jr. staff as to appropriate control management and services.
• Individual must be proficient in the administrative, operational, and planning capabilities for locally hosted, AWS, and Azure cloud stacks. This includes the ability to design cloud-based services as dictated by design documentation and architectural building blocks and artifacts.

• Bachelor's degree from a four-year college or university is desired; 2 years of experience can be substituted for one year of formal education
• 2+ years' experience supporting an Enterprise environment
• Must have basic knowledge of programming or scripting skills in any language
• Understanding of policies, procedures and management documentation
• Must have extensive experience with Widows Server administration, Active Directory, Powershell, Linux, Microsoft Endpoint Management (SCCM and SCOM). Must have Administration and design experience with hardware in areas including compute, storage and backup. Experience with x86 hardware and Enterprise Storage Appliances and Arrays is required. Must have experience with compute and storage provisioning and administration in AWS and/or Azure.

• MCSE/MCITP, VCP, Azure or Citrix certifications are a plus
• Understanding of storage, virtualization and cloud offerings
• Familiarity with Citrix, Microsoft System Center, VMWare vRealize
• Self-motivated to be a team player, with self-initiative to develop and understand technologies and solutions.
• 2+ year's experience supporting a Windows or Linux server environment
• Superior customer service skills
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.