Application Scientist *PC 1344

Your Tasks:

The Application Scientist provides direct technical expertise of the MACS portfolio in response to direct inquiries from customers and in-house teams. The Applications Scientist works in tandem with service engineers, sales, marketing and management. This role may also represent Miltenyi Biotec at tradeshows, conduct product seminars, support product demonstrations and perform on site support where needed.

Essential Duties and Responsibilities:

• Ensure a high degree of customer satisfaction and loyalty to Miltenyi products as the primary contact for assay/instrument integrations, technical support and troubleshooting of instrument and/or reagent issues.
• Provide timely technical and application assistance in response to customer inquiries and troubleshooting for all product lines through contact with customers and sales staff for experimental design, troubleshooting, and product applications. Customer Inquiries can be received via phone, email, remote tools, web and live chat. This role is responsible for inquiries and troubleshooting from sample prep up to and including analysis of results.
• Partner with marketing and sales to identify and work with researchers to foster new product introduction/ acceptance in the scientific community, prioritize new product potentials, and to develop product-marketing materials.
• Work on joint technology projects, contribute to in-house product applications.
• Assist with technical workshops, seminars and trainings to internal staff and customers.
• Close co-operation and teamwork are required with colleagues.
• Manage individual customer contact metrics
• Manage expenses.
• Must be able to travel up to 35%.

Requirements:

• Ph.D. or M.S. in Cell Biology, Immunology, Neuroscience, Molecular Biology, or a similar field; a minimum of two years of experience in the biological sciences, immunology, and/or molecular biology; a solid understanding of procedures, concepts, and lab experience; a thorough level of familiarity with immunology, flow cytometry, and/or clinical applications; or equivalent combination of education and experience.
• Ability to speak French highly desired.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature controlled, handicap-accessible facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment. This job also requires the person to be mobile to visit customer sites, vendor shows, and demonstrations. Due to the travel requirements, this position may be exposed to natural elements of nature. Used research/clinical equipment may be handled in this job and strict SOPs and PPE must be worn. All persons performing this job will receive appropriate training prior to engaging in work requiring PPE or SOP procedures.