Customer Technical Program Manager

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CUSTOMER TECHNICAL PROGRAM MANAGER

THE ROLE:

The AMD Server Customer Engineering organization is seeking an experienced Customer Program Manager with customer facing experience to lead engagements with customers developing systems around AMD EPYC CPUs. In this role you would support EPYC customers across cloud, enterprise and HPC segments throughout the product lifecycle.

THE PERSON:

To be successful in this role, you must be passionate about delivering the best possible customer experience, cultivating strong and enduring relationships with customers, and enabling them to deliver the best server products in the world. You must enjoy working in a fast-paced, dynamic, and matrixed environment and thrive on collaboration. This role is inherently cross-discipline in nature as you will interact regularly with many different teams and functions including platform applications engineering, ecosystem enabling, product management, business segment, sales, field applications engineering, and core internal engineering teams. You must have a solid foundation in server engineering, have successfully delivered products in mass production, and be willing and able to quickly learn key aspects of the technology in order to be conversant and effective in new areas with minimal ramp time. You also possess outstanding people skills to lead, motivate, and guide world class engineers.

KEY RESPONSIBILITIES:

• Implement a robust and comprehensive process to track all customer programs/designs across your accounts including objectives, schedules, key milestones and checkpoints, risks and issues.
• Drive execution of all programs across the product lifecycle. Treat each account comprehensively including new product introduction (NPI), sustaining, and strategic initiatives and collaboration areas. Ensure new products launch on time with quality.
• Synthesize information and produce materials to communicate efficiently and effectively with internal stakeholders at all levels of the organization. Must be an outstanding communicator with ability to adjust content to the target audience.
• Understand the EPYC roadmap, product capabilities, and key technologies. Partner closely with FAE and PAE counterparts to plan accordingly -- ensure the right training, workshops, communications, and other enabling activities are optimized and tailored to customer needs.
• Deliver technical documentation and collaterals to customers in conjunction with internal counterparts.
• Act as a customer advocate internally to ensure customer needs are comprehended and appropriately factored into operations and decision-making.
• Build a broad and deep network across accounts to ensure open lines of communication and foster collaboration. Utilize relationships and frequent interactions to sense potential problems early, triangulate with counterparts in sales and business segment teams, and address issues proactively.
• Identify and drive opportunities to partner more closely with customers in support of mutual objectives such as co-design, co-validation, or new and different working models.
• Defines, plans and drives projects and program plans based on management and senior technical guidance
• Possesses a thorough knowledge of the principles ofproject management and can apply them effectively on small to large size projects
• Has responsibility for projects or processes of significant technical importance and for results that cross engineering project areas
• Initiates significant changes to existing processes and methods to improve project and team efficiency
• Creates and maintains project management artifacts such as schedule, resource and resource forecast, risk and issues logs
• Provides unique views of project status updates and facilitates cross development team dependencies and communications
• Identify action or mitigation plans for issues or risks that arise during the project lifecycle
• Collaborates with core teams and execution teams to identify areas that require special attention or escalations to identify corrective actions
• Collect, analyze, organize and publish work performance data via dashboards and recurring status reports

PREFERRED EXPERIENCE:

• A minimum of 15 years of relevant industry experience in CPU and Data center markets including a foundation in engineering and at least 10 years leading large and complex programs and/or customer facing experience
• Proven ability to deliver products successfully within a cross-discipline and cross-geography working model.
• Detailed oriented, self-driven with a strong sense of pride and ownership.
• Strong organizational, problem-solving, interpersonal, presentation, written and verbal communication skills
• Ability to build relationships and work effectively as a self-starter and as part of a team
• Proactively involve team members in planning, decision-making and execution efforts
• People management experience is desirable
• Excellent verbal and written communication skills to handle all levels of interaction, including executive level
• Horizontal leadership/Matrix management experience
• Technical program management and customer relationship management
• Collaborate in problem solving and mitigating risks with Engineering, Program/Project Management, Business Units and Product Management - both internal and external
• Strong knowledge of productivity and project tools including Jira, Confluence, Microsoft Office Suite

ACADEMIC CREDENTIALS:

• Bachelor's or Master's degree in Computer/Electrical Engineering

LOCATION:

• Santa Clara, CA
• Austin, TX

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At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD's Employee Stock Purchase Plan. You'll also be eligible for competitive benefits described in more detail here.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.