Manager, IT Service Delivery

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Master Degree in Information Technology, Business or related field of study with 4 yrs. in an IT , business, asset manager, retail environment, or related business, including 2 yrs. in a leadership/supervisory role or combination -OR-
• Bachelor Degree in Information Technology, Business or related field of study with 6 yrs. in an IT , business, asset manager, retail environment, or related business, including 2 yrs. in a leadership/supervisory role or combination -OR-
• Associate Degree in Information Technology, Business or related field of study with 8 yrs. in an IT , business, asset manager, retail environment, or related business, including 2 yrs. in a leadership/supervisory role or combination -OR-
• High School/GED with 10 yrs. in an IT , business, asset manager, retail environment, or related business, including 2 yrs. in a leadership/supervisory role or combination.
• Knowledge of Microsoft Suite: SharePoint, Word, Excel, PowerPoint, Outlook, and Microsoft Teams.
• Ability to work in a team environment.
• Excellent written and verbal communication skills.
• Must complete UAMS Leadership training within two years of promotion or hire date unless UAMS does not offer courses within this timeframe.

Preferred Qualification:

• Project Management Certification (PMP)
• Asset Management
• Vendor Relations
• Working knowledge of IT or dealing with IT related products and issues.

Additional Information:

• Key responsibilities include lifecycle management, asset standardization (hardware and software), and reducing costs and support complexity.
• The position also implements and maintains processes for tracking IT assets, managing records, licenses, warranties, and service agreements.
• Utilizing project management methodologies, the manager prepares status reports and ensures alignment with UAMS's mission and goals.
• This position works closely with the Workstation Support Manager and reports to the Director of IT Service Delivery.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.