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Technical Services Administrator, Full time, Marathon Equipment

Terex Corporation
401(k)
United States, Alabama, Vernon
Jan 29, 2025

Job Description:

Job Title: Technical Services Administrator, Full time

Operating Company:Environmental Solutions Group - Marathon Equipment

Location:Vernon, AL

Reports to:Technical Services Manager

Department:Technical Service

POSITION SUMMARY:

This position will be responsible for receiving incoming calls, creating service tickets based on incoming call request, managing incoming service tickets, completing job estimates, and requesting purchase orders for customers, for Environmental Solutions Group (ESG) Operating Company - Marathon. This person, additionally, will be handling various tasks and providing support for the department leadership team, including but not limited to general office duties.

ESSENTIAL JOB FUNCTIONS INCLUDE:

  • Receives incoming calls, transfers to appropriate extension and provides requested information.
  • Create service tickets for ESG Operating Companies, Marathon.
  • Manage incoming service ticket request, scrubbing ticket data and ensuring ticket hygiene for proper service request fulfillment.
  • Creating field service estimates based on service ticket request, following Technical Service standard job estimates practices.
  • Contacting customers for purchase order request to full-fill service dates.
  • Develops and maintains basic administrator knowledge of phone system and makes changes as required. Maintains mailboxes and extensions as needed.
  • Managing the office supply inventory and placing orders for items per the schedule.
  • Attendance at work, including presence at work during regular working hours, or other schedule as assigned by the department manager, is essential. Acceptance of overtime assignments may be required in order to meet goals and objectives.
  • Performs other related duties as required and assigned.

JOB SPECIFICATIONS:

  • High school degree required.
  • A Bachelor's degree is preferred.
  • 3 to 5 years' experience required.
  • Prior knowledge of the database, quote system and ticket system that the Technician teams use required.
  • Prior experience providing estimates for service required.
  • Excellent oral and written communications skills, including a clear and courteous speaking voice.
  • Ability to handle multiple incoming calls in a calm, courteous and efficient manner.
  • Basic business and clerical skills needed.
  • Proficient computer skills in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) at the intermediate to expert level required.
  • Ability to maintain complete confidentiality regarding incoming calls and other information received during employment.
  • Experience in a rapidly growing and changing environment is important.
  • Strong interpersonal skills with the ability to establish and maintain effective working relationships with individuals at all levels within the organization.
  • Strong organizational skills with great attention to detail.
  • Ability to quickly adapt in a fast-paced high-energy environment.
  • Ability to multi-task.

Requirements:

Education:Requires a High School diploma or GED.

Knowledge:Requires ability to understand general arithmetic; ability to write in an understandable manner; understand verbal or written instructions; ability to read and understand instructions, lists and billing materials; use PC based applications, including JDE, Salesforce, Outlook, and Microsoft Office, knowledge normally acquired through high school or equivalent experience.

Mental:Requires normal attention with periods of high concentration intermittently to operate machinery approximately 50% of time.

Physical:Requires sitting/standing approximately 95%, lifting to 40 pounds approximately 5% of time.

Audible Demands:Requires ability to follow verbal instructions and to hear for safety purposes.

Visual:Requires the ability to visually observe essential functions for satisfactory job performance and safety; color and depth perception required.

Environmental:Involves exposure to plant environments with the presence of dust, fumes, noise, and fluctuating temperatures due to lack of climate control.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ethics and Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Ensure that all business activities - with both internal and external customers - to be performed with a professional demeanor and that all participants be held accountable to this high standard.

Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well-organized reports in Microsoft Word, PowerPoint, and Excel. Listens to understand input, feedback, and concerns. Provides complete information in an open, honest, and straightforward manner. Responds promptly and positively to questions and requests.

Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Environmental Solutions Group business in the United States and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.

Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical and analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or creates opportunities that will increase productivity and create value. Shares best practices with other employees across the business.

Accountability: Accepts responsibility and accessibility for both the strategic planning and the successful implementation of all projects, programs, and duties as outlined in this job description. Advises supervisor of concerns, problems, and progress of work in a timely manner.

ABOUT ESG:

Environmental Solutions Group stands at the forefront of sustainable innovation, dedicated to transforming the waste industry with eco-friendly equipment and technology solutions, all designed to improve the lives of our customers, and their communities.

This Connected Collections ecosystem integrates advanced technology across our brands, including Heil refuse collection vehicles, Marathon Equipment compaction and recycling equipment, 3rd Eye technology solutions, Soft-Pak waste hauler software, Curotto-Can automated carry cans, Bayne lifting products, and Parts Central OEM parts.

Driven by a mission of "Improving Lives," our best-in-class teams, innovative products, and advanced technology work tirelessly to leave a lasting legacy of excellence and environmental stewardship, ensuring a greener, healthier planet for generations to come.

For more information, visitwww.terexesg.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $5 billion publicly traded global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) atGlobaltalentacquisitions@terex.com

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

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