Lifeguard Supervisor

HIRING RANGE: $25.00 Hourly

FULL SALARY RANGE: $25.00 - $33.09 Hourly

The City:

With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.

The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced".

Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!"

• People First - Giving priority to others
• Respect - Treating others with courtesy and dignity
• Integrity - Serving with honesty, trust and hard work
• Deliver - Following through on commitments while exceeding expectations
• Excel - Creating an innovative and improving work environment

The purpose of this position is to ensure a high level of customer service to patrons. This is accomplished by organizing and coordinating memberships, responding to patron inquiries, providing customer service to members, assisting with front desk operations, completing new member contracts, and supervising staff. Other duties may include answering phones, opening and closing the facility, training employees, and interfacing with other City employees and citizens. This position provides direction to other employees.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Oversees daily lifeguard operations and supervises personnel by interviewing qualified applicants, coordinating training, creating staff schedules, monitoring work tasks, completing annual reviews, evaluating performance, addressing deficiencies, and implementing disciplinary procedures as needed to ensure efficient and effective operations.
• Serves as Manager on Duty by overseeing facility operations, including opening and closing the facility, completing daily deposit reports, and serving as the primary point of contact for staff and patrons during assigned shifts.
• Provides customer service to facility members, guests and program participants by responding to customer inquiries, addressing concerns/problems, communicating facility rules and procedures and directing customers to appropriate areas.
• Plan, schedule, and conduct regular in-service training sessions for lifeguards, focusing on maintaining proficiency in emergency response and safety protocols. Ensure all lifeguards are current with required certifications and coordinate recertification as necessary.
• Maintain daily records and reports for chemical balancing, pool maintenance, accidents/incidents, and maintenance requests.
• Monitor and adjust pool chemicals to meet water quality standards, and perform routine maintenance tasks, including backwashing filters and swapping strainer baskets, to ensure optimal pool operations.

Education & Experience

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Bachelor's degree plus one (1) year of relevant work experience.

• Valid Texas Class C Driver's License
• American Red Cross Lifeguard Certification
• American Red Cross Lifeguard Instructor Certification
• Certified Pool Operator or ability to obtain within six (6) months of employment

Reading

Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Math

Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Writing

Intermediate - Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Managerial

Receives general directions. The employee normally performs the job by following established standard operating procedures and/or policies. The employee may choose the appropriate procedure or policy. Performance is reviewed periodically.

Supervisory / Organizational Control

Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.

Complexity

Work requires analysis and judgment in accomplishing diversified duties. Requires the exercise of independent thinking within the limits of policies, standards, and precedents.

Interpersonal / Human Relations Skills

Discussion Very Frequent: More than 51% of work time.