Senior Business Analyst - Smartsheet Developer

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Job Profile Summary:

This position acts as an administrator for a Smartsheet-based production system, using system-based functionality and data analysis to promote production efficiency. Additionally, this role acts as a liaison between Program Development teams and across the university to promote department initiatives and share data.

Location: This position requires you to live in Utah and work at our headquarters: 4001 South 700 East Salt Lake City, UT 84107 with the ability to work a hybrid schedule in the office 4 days a week with one day remote.

Essential Functions and Responsibilities:

• Building and supporting Smartsheet and other purchased project management software
  • Analyst will configure and implement Smartsheet and other enterprise software using such activities as creating business rules, creating workflows and automations, managing existing workflows, and implementing developed components.
  • Support implemented processes by working with users to identify necessary training, product defects, or implementation defects/design flaws. Suggest or build solutions and coordinate testing and production releases. Work with product support to solve complex issues.
  • Develop dynamic and useful reporting to keep stakeholders informed and support decision-making.
  • Stay current with product releases for Smartsheet and other purchased software. Identify needed upcoming functionality and coordinate test installation, testing plans, testing activities, and release opportunities. Work off hours during maintenance windows to be available for testing and assistance around the upgrade activities.
  • Be involved in community efforts around Smartsheet and other supported software systems. Look to assist others who are struggling with questions we have solutions for. Learn and ask questions from the communities to ensure best practices and reduce repeated mistakes.
• Responsible for planning, organizing, and monitoring new software acquisitions.
  • Meets with project sponsors and team members to gain an understanding and knowledge of new software and share any associated business requirements.
  • Sets up and coordinates effective testing to evaluate system performance, fulfill project requirements, and eliminate bugs. Ensures test plans are well-documented, relevant to application, and compliant with policies and procedures. Analyzes test results, identifies problems and conflicts, and provides solutions. Ensures problems are resolved quickly and effectively. Repeats testing as needed.
  • Coordinates and manages the creation of related documentation. Ensures accurate technical information is gathered and disseminated to technical writers. Ensures final documents are thoroughly reviewed, accurate, complete, and user-friendly.
• Assumes responsibility for maintaining effective communication and coordination with Company personnel and with management.
  • Maintains regular contact with executives, area managers, software developers, programmers, and other project personnel to obtain and convey information.
  • Keeps management informed of projects, area activities, and any significant problems or concerns. Submits project reports as required.
  • Works to achieve established goals and objectives.
• Assumes responsibility for related duties as required or assigned.
• Stays informed of team and department trends and developments.
• Completes special projects as assigned
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Excellent leadership and project management skills.
• Works well in a team environment.
• Ability to build consensus and motivate others.
• Strong oral and written communication abilities.
• Solid technical and problem-solving skills.
• Ability to plan and meet schedules.

Competencies:

Organizational Impact:

• Works to achieveoperational targets that significantly impact department,function, or officeresults. May beresponsible for managinglarge projects orprocesses within thedepartment,function, oroffice.
• Performs workas directed withlimited oversight.

Problem Solving & Decision Making:

• Responsible forleveraging a systems-thinkingapproach,makingmoderate tosignificant improvementsof processes, systems,and plans within thedepartment, Function, orOffice.
• Problems and issuesare numerous andchallengingand requiredetailed informationgathering and analysis.Problems typically affectmultiple areas orspecialties.

Communication & Influence:

• Collaborates cross-functionally withemployeeswithin and outside ofthedepartment.Typicallyhasresponsibility forcommunicating withparties external to theUniversity.
• Works to influenceparties within andoutside thedepartment, Function, orOffice regarding policies,procedures, andpractices.

Leadership & Talent Management

• Isresponsible forproviding guidance,coaching, and training toother employees in thedepartment, Function, orOffice.Responsible for managingprojects involvingdelegation of work andreview of others' workproducts.
• Demonstratesthe WGUleadership principles inall aspects of service tostudents, employees,andpartners ofWGU.

Job Qualifications:

Minimum Qualifications:

• 5 years experience administrating Customer Relationship Management (CRM) systems with 2 of those years in Smartsheet Development
• Bachelor'sdegree, amaster'sdegree with 3 years experience, or adoctorate orterminal degreewithout experience.

Preferred Qualifications:

• Master's degree preferred.
• Smartsheet certification

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.