Cuban/Haitian Entrants Services Supervisor

This job posting was opened on 1/27/25. Please note that we will be considering applications from internal employees exclusively for the first two weeks. After this period we will extend the opportunity to external candidates.

Job Overview:

The Cuban/Haitian Entrants (CHE) Services Supervisor leads the day-to-day activities of the CHE program staff, working closely with clients, colleagues, the Kentucky Office for Refugees (KOR), the Department of Community-Based Services (DCBS), healthcare providers, and other external partners. The supervisor ensures clients receive comprehensive service plans tailored to their needs, maximizing a wide range of financial, medical, social, and vocational resources by eligibility and program requirements.

Major responsibilities:

Staff Supervision, Outreach, and Compliance Responsibilities

• Oversee the CHE team, including daily oversight of active caseloads, delegation of work assignments, and coaching.
• Maintain up-to-date knowledge about community resources and refer ineligible clients to community resources such as local Departments of Social Services, shelters, food banks, crisis centers, and others as applicable.
• Ensure all documentation is accurate and submitted timely to KOR and DCBS in compliance with policies and procedures.
• Develop and maintain efficient data tracking systems and produce high-quality program reports.
• Conduct outreach to potential clients and community partners about specific IRC programs or services in collaboration with the management team.
• Cultivate a respectful and supportive environment for staff and clients.
• Implement timely, client-centered interventions to ensure effective service delivery.
• Ensure compliance with agency policies, procedures, and reporting requirements.
• Lead training and coordination of volunteers and interns.
• Perform other duties as assigned.

Direct Client Services

• Collaborate with internal and external departments to ensure timely referrals.
• Monitor client progress regularly, adjusting service plans and resources to improve outcomes.
• Develop and maintain a network of local resources, sharing relevant contact information across programs.
• Prepare and conduct enrollment meetings, ensuring clients understand their rights and responsibilities.
• Lead monthly redetermination meetings to track participation in employment services and assess continued eligibility.
• Prepare and submit case closure documentation according to program policies.
• Use personal or insured vehicles and public transportation to transport clients and materials within the service area.

Key working relationships:

Position Reports to: Economic Empowerment Manager

Position Supervises: CHE Client Benefits Specialists, CHE Caseworkers, CHE Health & Wellness Specialists

Job requirements:

• A high school diploma is required; a bachelor's degree in social work or a related field is preferred.
• At least two years of relevant experience is required; experience in refugee resettlement and the Refugee Support Services (RSS) program is preferred.
• Fluency in English and Spanish and strong verbal and written communication skills are required.
• Strong relationship-building, diplomacy, and networking skills; effectively building internal and external relationships.
• Demonstrated success working and communicating effectively in a multicultural environment.
• Self-starter with excellent problem-solving skills and proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); able to use the internet and other digital tools for data entry, research, and problem-solving.
• Valid driver's license and access to a personal, insured vehicle.
• US work authorization is required.

Working environment:

• A combination of the standard office environment and 'field' time within the service delivery area to perform the above-outlined responsibilities.
• Position hours are Monday-Friday, 9:00 am-5:00 pm.
• May require occasional weekend and/or evening work.