Field Technical Manager

Honda North America
$71,100.00 - $106,600.00
paid time off, tuition assistance, tuition reimbursement, 401(k), relocation assistance
United States, South Carolina, Timmonsville
Jan 28, 2025
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Field Technical Manager (FTM) supports the Powersports dealer network to enhance Honda brand value, ensuring customer and dealer satisfaction. The FTM contributes to customer retention and repurchase of Honda Powersports products through in-person and TechLine support for dealerships, promptly reporting technical issues for further review by the ASX team. Key Accountabilities Provide in-person technical support to protect customers, dealers, and the Honda brand, reducing lemon law risks. Resolve product issues in collaboration with Customer Service and Tech Line, reporting issues and resolutions to ASX. Support Techline by handling inbound calls during scheduled shifts. Administer customer goodwill and manage warranty claims. Provide manpower for warehouse projects, special investigations, or other events as needed. Qualifications, Experience, and Skills Minimum Educational Qualifications: High School graduate, VoTech, Trade School, or Powersports mechanics technical training. Associates' degree in Business Management desired. Minimum Experience: At least 3 years of experience in a Powersports dealership (service operations or management). Extensive experience in Powersports product repair and servicing. Job Dimensions Strong technical troubleshooting skills and ability to operate Powersports products. Understanding of dealership operations, with strong communication and interpersonal skills. Proficient in basic PC skills, including MS Office programs. Working Conditions This position reports to the Power Sports Aftersales Experience Division at the American Honda Manufacturing Facility in Timmonsville, SC. It requires up to 75% travel, long-distance driving (up to 50,000 miles/year), and overnight hotel stays. TechLine duties are scheduled, and the position may be based at the ASX office or the associate's home. The role involves visiting Honda dealerships of various sizes and conditions, extensive customer interaction, motivating dealership personnel, and heavy computer and phone communication. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Free Drinks Onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.