IT Support Specialist

TEKsystems
$30.00 - $33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Francisco
Jan 28, 2025
IT SUPPORT SPECIALIST One Bush St #200, San Francisco, California, 94104, United States Top Skills' Details1. 3-5 Years of Desktop Support Exp (All Windows 10/11) 2. Great Customer Service and Soft Skills - Highly Important/reliability 3. Office 365 & Active Directory experience (Password resets, account creations) Description We are currently seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to computer system users. Tier 1 support for a helpdesk system. Answers user inquiries regarding computer software or hardware operations to resolve problems. Oversees the daily performance of computer systems and peripheral equipment. Observes system functionality and reports errors to supervisor. Sets up employee equipment including adds, moves and changes. Performs minor repairs to hardware, software, or peripheral equipment according to company standards. Maintains account and inventory records. Reads technical manuals and confers with users, to diagnose/investigate technology issues. Refers major hardware or software problems or defective products to vendors or managers for service. Trains users in the proper use of hardware or software. Confers with general staff to establish recommendations to supervisor for new systems or modifications. Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service. Periodic after-hour and weekend help desk functions. Tier 1 support for IP phone system. Tier 2 support for cell phones, headset, personal storage devices and other peripherals. Takes personal responsibility for fostering a green workplace through sustainable work practices. Required Skills Advanced knowledge of basic PC components. Intermediate knowledge of Microsoft based networking protocols. Exposure to basic scripting language. Exposure to voice and data telecommunications systems. Exposure to remote access technologies for support and office connectivity. Proficiency in Microsoft Office required. Ability to set up and operate a variety of computer equipment. Ability to work efficiently, in an organized manner and with attention to detail. Ability to communicate effectively regarding technical matters, both verbally and in writing. Qualifications Technical or Associate's degree or equivalent in education and experience required. 2 years' experience. Experience with an electronic help desk system. Certification in Microsoft and/or Cisco technologies is desirable. HOK is a drug-free workplace. HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law. Skills Office 365, Windows 10, Active Directory, customer service, customer support, Service desk, Troubleshooting, Imaging, Help desk support Top Skills Details Office 365, Windows 10, Active Directory Customer service, Customer support Additional Skills & Qualifications 95 % Windows and 5 % Mac 1,800 staff worldwide and about 300 in the West Coast. Network administration. Flat group in IT. 24/7 support. Helpdesk shift 1 to 2 shifts for 3 hours. Office 365 and Google Suite Products. Main Applications: Internal proprietary tools, they will train. Active Directory: Creating accounts, password resets, moving Ou's Cisco Telepresence: WebEx, Blue jeans. Offer Full Benefits plus 401K, In house Gym All staff meetings Exp building computers would be great. Having exp with working with Vendors or Cloud service providers. Person may need to travel to other offices for support. New technologies - implementing new Aruba wireless access points, new hardware for Server rooms. Adding new printers for the HQ. Pay and Benefits The pay range for this position is $30.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Francisco,CA. Application Deadline This position is anticipated to close on Feb 9, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.