Customer Service Representative- ON SITE

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Albany
Jan 28, 2025
TEKsystems is looking to hire a Customer Service Representative to work for a client in the Colonie, NY area. This opporutntiy will take place ON-SITE and will be working within their Tele-Sales department. This is a great foot in the door opportunity that is quite easy to master once you get through training. These openings will fill rather quickly and will start right away! Top 5 Must Haves: * Strong communication * Attention to detail * Computer literacy * Ability to pick things up on the fly * Math skills Job Description These candidates will be calling on NYS lottery retailers (gas stations, stores, etc.) and checking on their current state with lottery cards as well as placing any orders for new products or reorders. They will be making 100-140 calls a day with the majority of them being very short. The retailers are current customers and most of the time they are expecting the calls (no cold calls). The calls to gas stations in busier areas will tend to be a minute or two long while some of the smaller stores will have longer conversations due to them now knowing the product lines as well. Training The first two weeks will deal with paid training on site. They will work directly with the manager and other reps to learn the system, understand how the calls work. People can start on the phones sooner depending on how quickly they pick things up. Work Environment/ Hours They currently have a team of 14 reps along with their Telesale manager. The dress is business casual. Everyone works in their own cubicle and will have a phone, computer, filing cabinets, etc. These positions are first shift Monday through Friday from 8am-5pm. Pay 17.50/hr. Additional information Most of the telesales team members have been there for a long time. They have reps that have been there 10+ years. These positions do not open up very often and there is hardly any attrition. This is due mainly to pay and a positive work environment. If interested, please apply with your most up to date resume and a recruiter* will reach out you right away!* Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albany,NY. Application Deadline This position is anticipated to close on Feb 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.