Healthcare Customer Service

TEKsystems
$18.00 - $19.00 / hr
life insurance, vision insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Milwaukee
Jan 28, 2025
Job Summary: We are seeking a dedicated and energetic Customer Service and Sales Specialist to join our team. This role involves greeting patients, answering their questions, processing orders, and fitting medical products. The ideal candidate will have experience in customer service, patient care, and sales. Key Responsibilities: * Greet patients that come into the stores. * Effectively communicate and answer patient questions about products. * Maintain a positive attitude and build rapport with customers. * Work in the computer system to open new patient accounts and complete sales transactions. * Take payment for cash sales and/or bill products to insurance, including gathering prescriptions and documents needed from physicians. * Responsible for selling additional products to customers/patients based on their needs. * Primarily work with walk-in customers and actively listen to their needs to pair solutions. * Take orders and enter them into the computer system with a high degree of accuracy. * Process orders on the back end * Apply compression garments and stockings to swollen limbs. * Apply orthopedic braces. * Tend to 5-7 patients throughout the day. * Receive boxes of compression garments. Additional Skills & Qualifications: * Ability to learn quickly and catch on to new tasks. * Previous patient care experience and comfort with unpleasant health conditions. * Previous face-to-face customer service experience and familiarity with dealing with difficult clients. * Exceptional data entry skills, requiring a minimum of 40wpm typing speed with a high degree of accuracy. * Basic computer skills, including Microsoft programs, email, and Teams. Employee Value Proposition (EVP): * Opportunities to earn commission once hired on. * Opportunity to go "on-call" and earn a bonus/stipend for those hours. * Large company with locations across the United States. * Decent benefits package, including 401k match, health, dental, and vision insurance. * 10 shares of company stock for each employee. * PTO in the first year, with 10 days of time off. * Regularly provided food and snacks for employees and recognition of wins. Work Environment: * Work schedule: Monday through Friday, 8:30am-5pm. Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Milwaukee,WI. Application Deadline This position is anticipated to close on Feb 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.