WEALTH MANAGEMENT OPERATIONS ASSISTANT

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employes feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

The Wealth Management Operations Assistant plays a crucial role in supporting the Wealth Management department by ensuring the efficient and effective execution of advisory operations. This position provides administrative support by researching and updating client data across applications, assisting in account maintenance efforts, reviewing system data feeds, participating data integrity projects, and executing on routine duties as assigned. The ideal candidate will have a strong understanding of wealth management processes, excellent organizational skills, and the ability to work collaboratively in a fast-paced environment.

As a Wealth Management Operations Assistant, you will:

• Manage CRM system for Advisors and Support Staff including household maintenance, account aggregation, client data reporting, and case completion.
• Internal processing of clerical functions involved with opening and closing client accounts, to ensure consistency across all platforms.
• Maintain account aggregation system, pulling accounts into households, reviewing accuracy of data feed into bank-wide CRM, and monitoring ongoing synchs.
• Reconcile account information across applications and external custodian sources.
• Set standard and uphold internal client file and data integrity.
• Participate in the development, composition, and adoption of team standard operating procedures.
• Provide support to front-end office through user credential set-up and maintenance.
• Assist in the onboarding of new hires and processing of employee transitions and terminations.
• Ensure all activities comply with internal policies and external regulations, identifying and mitigating potential risks.
• Identify opportunities to streamline operations and enhance efficiency, implementing best practices and innovative solutions.
• Attend department meetings and stay current on knowledge of Wealth Management policies, procedures, products, etc. in an ever-changing regulatory environment.
• Assist with compliance and firm transition projects, including but not limited to annual disclosure updates, fee schedule audits, client list generation, and book of business changes.
• Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification. A commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
• Responsible for participation in duties such as scanning, filing, faxing, check deposits, mail retrieval, and file archiving.
• Performs all other duties as assigned.

Qualifications

• High School diploma or equivalent required. Associate or bachelor's degree in related field preferred.
• 1-3 years of administrative experience.
• Experience in Wealth Management or financial services preferred.
• Moderate proficiency in Microsoft Office Suite. Experience with Salesforce, and Custodian/Broker Dealer platforms preferred.
• Demonstrated ability to prioritize, multi-task, and complete work with a sense of urgency.
• Self-motivated and resourceful, with a penchant for efficiency.
• Must have solid analytical skills, great attention to detail, and be solution oriented.
• Intellectual curiosity and knowledge of financial services, asset management and/or investment operations.
• Highly flexible and adaptive to change through unexpected events.
• Functions well in a team atmosphere with a positive attitude.
• Operates with the highest degree of integrity, professionalism, and discretion to maintain strict confidentiality.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.

Equal Opportunity Employer/Veterans/Disabled