Director, Customer Financial Services

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

We are looking for a Director, Customer Financial Services to join our growing team!In this role, you will be responsible for developing and executing strategies that optimize cash flow, reduce risk, and support revenue growth within the telecommunications sector. In this leadership role, you will oversee billing operations, manage credit limits and payment terms, and ensure the effective handling of overdue accounts. You will drive financial performance by enhancing collection processes and collaborating cross-functionally to support the company's business objectives.

As Director, Customer Financial Services, your duties and responsibilities will include:

Strategic Financial Management

• Develop and implement financial strategies to support the company's customer service goals and overall business objectives
• Optimize cash flow through proactive credit management and effective collection strategies
• Reduce financial risk by assessing and mitigating credit exposures

Billing and Revenue Management

• Oversee the end-to-end billing process to ensure accuracy, timeliness, and compliance
• Manage billing administration, including invoicing, credit approvals, collections, and financing agreements
• Improve accounts receivable processes to enhance efficiency and reduce outstanding balances

Credit and Collections Leadership

• Lead and mentor the credit and collections team, fostering a culture of high performance and continuous improvement
• Provide strategic oversight of credit risk assessments and payment enforcement actions
• Design and implement processes to enhance collection efforts and minimize bad debt

Financial Analysis and Reporting

• Analyze financial performance metrics related to customer financial services and implement corrective actions to achieve targets
• Prepare and present comprehensive financial reports to senior management, highlighting key insights and actionable recommendations
• Utilize data analytics to monitor customer behavior and financial trends

Compliance and Risk Management

• Ensure all financial operations comply with industry regulations, company policies, and best practices
• Conduct regular audits and assessments to identify and mitigate financial risks
• Stay updated on changes in financial regulations affecting the telecommunications industry

Cross-Functional Collaboration

• Partner with IT, customer service, sales, and other departments to integrate financial processes and improve customer experiences
• Collaborate with product development teams to design financially viable telecommunications products and services
• Support strategic initiatives and business development projects with financial insights and expertise

Process Improvement and Innovation

• Implement best practices and drive continuous improvement initiatives within the customer financial services department
• Leverage technology and automation to streamline financial processes and reduce operational costs
• Foster a culture of excellence, accountability, and innovation within the team

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• 10+ years of experience in financial management, credit, and collections, with at least 5 years in a leadership role
• Proven track record of managing credit risk and improving financial outcomes in the telecommunications industry
• Demonstrated success in overseeing billing operations, revenue management, and financial planning
• Strong understanding of financial principles, budgeting, forecasting, and financial analysis
• Exceptional leadership and team management skills with the ability to inspire and develop a high-performing team
• Proficient in data analysis, problem-solving, and decision-making
• Excellent verbal and written communication skills, with the ability to convey complex financial information clearly
• Experience with financial software and billing systems; proficiency in Microsoft Office Suite, especially Excel
• In-depth knowledge of financial regulations and compliance requirements in the telecommunications sector
• Strong project management skills with the ability to manage multiple priorities and deadlines

BONUS POINTS FOR:

• Master's Degree in Finance, Accounting, Business, or a related field
• Certification in Finance (e.g., CPA, CMA) is a plus
• Experience with Enterprise Resource Planning (ERP) systems such as SAP or Oracle JD Edwards Enterprise
• Familiarity with customer relationship management (CRM) systems
• Proficiency in content workflow software (e.g., Equifax Application Engine, Experian Transact SM)

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed's Privacy Notice for California Residents
• Brightspeed's Privacy Notice