Providence College Internship Program 2025- Medicare Operations

Schedule: Hybrid

Compensation: $18-$25 hourly

Jump into the new world of health insurance:

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), our business is healthcare. But our focus is on improving lives. Be part of a team that is large enough to make a difference but small enough to be innovative. Work in a rapidly changing field. Take a chance to be creative. Move outside the status quo. Shape new ideas with the power of a national brand behind you.

Join others who know diversity is strength:

We appreciate and celebrate everything that makes us unique: age, national origin, citizenship status, perspectives, experiences, physical or mental disability, military status, race, ethnicity, religion, gender, sexual orientation, gender identity and/or expression. Our diversity strengthens us as an organization and helps us better serve an increasingly diverse Rhode Island population.

Why this job matters:

Provide technical and Call Center project support for a customer service Medicare contact center and Medicare operations team whose efforts will focus on measuring and improving customer and agent experience through the optimization of contact center platforms and technology.

What you will do:

• Schedule working sessions, prepare agendas, project timelines, and minutes
• Assist learning and development, quality, and operational teams to identify and support initiatives within the contact center, such as the development of training materials
• Prepare spreadsheets, reports, presentations, and other materials
• Outline test cases, perform user acceptance testing, and collaborate with other team to streamline processes and implement new features and enhancements
• Collect, record, analyze, and evaluate data and information for the delivery of our contact center
• Conduct research on various policies, practices, and topics for customer service operations and healthcare
• Participate in intern group project and divisional scheduled engagements where possible, including community events or visits to BCBSRI retail stores
• Attend other meetings as needed and perform other duties as assigned

What you need to succeed:

• Matriculating status from Providence College
• Professional speech and demeanor
• Highly motivated and reliable individual
• Experience with adult education, learning design or learning theory
• Working knowledge of Microsoft Office including Excel, PowerPoint, & Word
• Knowledge of SharePoint and Power BI preferred
• Computer navigation skills
• Written and verbal communication skills
• Bilingual experience preferred but not required
• Time management skills
• Ability to collect and organize data
• Ability to work independently
• Ability to meet established time and quality standards
• Ability to exercise sound judgement
• Process improvement skills

Location:

BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia

At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to view the "EEO is the Law" poster.