Training Content Specialist

Our mission is to create easy-to-use software to help local governments plan, budget and report better. ClearGov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We're a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the ClearGov community, and we're adding more every day. We've been named to the "GovTech 100" for eight years running, and we're on BostInno's "50 On Fire" list, as well. ClearGov also earned a place on the Inc. 5000 list of America's Fastest Growing Companies for three consecutive years, 2021, 2022, 2023 and 2024.

The ClearGov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

Core Values

• Be Clear: We strive to be open in all that we do because we believe that transparency is the foundation upon which all meaningful relationships are built.
• Be Trustworthy: We always act with integrity and keep our word because we believe that honest people are authentic, consistent, and dependable and that those traits form the cornerstone for success and well-being.
• Be Considerate: We are mindful about the impact that our comments and actions will have on others because we want to build a compassionate, inclusive environment that nurtures all individuals and communities.
• Be Positive: We believe that the first step in getting something done is believing that it can be done because we know that positive energy brings enthusiasm, excitement, and empowerment to the team.
• Be Better: We constantly ask ourselves, "How can we do this better?" because we know that our families, colleagues, investors, and customers depend on the results we deliver every day.
• Be Fierce: We seek to have bold conversations that interrogate reality and provoke learning to help us tackle our toughest challenges and enrich relationships.
• Be Fun: We value the lighter side of life because we believe that balance, laughter, and enjoying every moment fuel the soul.

We are seeking a highly motivated and creative Training Content Specialist to join our growing Client Success team. In this role, you will develop and maintain engaging and effective in-product training experiences for our customers. You will leverage our partnership with ChurnZero to create interactive walkthroughs, tutorials, and aligned resources that guide users through our software and best practices. You must have a true passion for continuous learning and collaborating across multiple teams to ensure the content you create is high quality and meets clients' needs.

The Training Content Specialist will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.

• Ramp quickly, stay current, and possess in-depth knowledge of ClearGov applications and best practices
• Design, develop, and maintain high-quality in-product training content, including interactive walkthroughs, tooltips, and contextual help
• Update and re-design content based on regularly scheduled product releases
• Collaborate with the Client Success team, subject matter experts, and product managers to ensure in-product training aligns with product features and user needs
• Gather and analyze client feedback to improve training materials and resources
• Share client feedback with the Product Development team to improve the functionality and usability of products
• Track and report on the effectiveness of in-product training initiatives, including completion rates, user engagement, and customer satisfaction
• Stay current on best practices in in-product training and emerging technologies
• Contribute to developing other training materials, such as training videos, knowledge base articles, FAQs, and quick reference guides, as needed
• Understand our customers (local governments & school districts) and tailor educational materials and communications to meet their needs

• At least 2 years of experience in content creation or customer education for SaaS products
• Strong writing and communication skills, with the ability to present complex concepts in an easily understandable way
• Experience with in-product engagement tools (e.g., ChurnZero, Pendo, or WalkMe)
• Proficiency in content creation tools like Camtasia, Articulate, or other multimedia authoring software
• Familiarity with Learning Management Systems (LMS) and knowledge base platforms (e.g., Zendesk)
• Ability to work in a fast-paced environment, to work independently as well as in a collaborative team environment
• High degree of flexibility, ability to multitask, and adapt to changing priorities
• Unparalleled attention to detail and project management skills
• Experience with Google Suite, Microsoft Office and Zoom

• Self-motivated, self-starter with a zeal to win
• Great communicator; strong oral and written skills
• Ability to think creatively and innovatively
• Hands-on problem solver who enjoys cracking difficult nuts
• Quick study - able to pick up and apply new concepts in a hurry
• Track record of achievement
• Enjoys working on and helping to build outstanding teams
• Demonstrates an entrepreneurial spirit and gets stuff done
• A sense of humor and don't take themselves too seriously

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package (see below)
• Professional growth opportunities

• Competitive Salary
• Equity Package
• Quality Medical, Dental, and Vision Insurance Plans
• Flexible Spending Account
• Dependent Care Flexible Spending Account
• Short and Long Term Disability Insurance
• Life Insurance
• 401K Plan with Match
• Flexible Personal Time Off Policy
• 3 Floating Holidays (in addition to 10 Holidays Observed)
• 2 Volunteer Days Off
• Parental Leave
• Employee Referral Bonus
• Annual All Hands In-Person Event

• Interested candidates should apply here: [link to application portal]
• ClearGov is an equal opportunity employer and values diversity in the workplace. We encourage individuals of all backgrounds to apply.

ClearGov is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity and expressions, national origin, disability, genetic information, pregnancy, veteran status, age, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ClearGov makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At ClearGov, we believe in the value of diversity, and we know that diverse perspectives will help us build a stronger team to accomplish our shared mission to help local governments work better.