Office Manager - 134072

The Department of Ophthalmology comprises 30 faculty physicians and scientists, twelve resident physicians, 13 (including clinical and research) post-doctoral physicians and scientists, and over 150 staff with six divisions - Glaucoma, Retina, Cornea & Refractive Surgery, Pediatrics, Oculoplastics, and Neuro-ophthalmology. In addition, clinical services are provided at the Shiley Eye Center, Ratner Eye Center, UCSD Health Sciences (UCSDHS), Hillcrest ambulatory center, and the Veterans Administration (VA) Hospital. The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego, with over 110,000 visits annually. Additionally, over 5400 surgical cases are performed.

The Department of Ophthalmology is rapidly growing and looking to expand its practice at the Shiley Eye Center and in regional satellites, including the possible acquisition of existing practices.

Supervises clinic operations, typically spanning multiple providers, clinics and / or practices. Subordinates include staff involved with professional operational functions. Oversight of administrative areas such as practice revenue management, billing systems and procedures, facilities and safety procedures, registration, new patient coordination, scheduling, medical records storage and maintenance, insurance authorizations. May also supervise patient support staff such as medical assistants or HLT's, in coordination with the technician supervisors and assistant director.

• Nine years of related experience, education/training, OR a Bachelor's degree in related area plus five years of related experience/training.

• Demonstrated supervisory and organizational skills to effectively supervise staff and to manage the complex workflow and multiple priorities involved with clinic / center administration.

• Strong knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirement and best practices.

• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.

• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.

• Strong interpersonal skills for effective collaborations with all levels of management and staff, consultants, and outside agencies.

• Strong written and verbal communications skills, with the ability to train and mentor subordinates, to convey complex administrative, clinical, and technical information in a clear and concise manner, and to prepare and present a variety of reports, documentation, analyses, and project proposals.

• Strong knowledge of business software and specialized applications and data management systems used in clinic / center operations.

• Strong knowledge and ability to work with other departments and leaders.

• Ability to promote patient experience and coach performance as well as provide positive feedback and provide a collaborative manner with safe to speak approach with all staff, providers and patients within the dept.

• Employment is subject to a criminal background check.