Corporate Travel Agent

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

PCG is seeking a Corporate Travel Agent for its corporate headquarters based in Lenexa, KS. This individual will be responsible for the following:

Booking and issuing domestic and international airline itineraries, hotel reservations, car reservations, train tickets, travel insurance, other land transportation
• Process travel requests, sometimes booking 30-40 transactions a day
• Assist travelers and planners with complex itineraries
• Provide online and agent assist reservation fulfillment; ticketing, exchanges, refunds and voids
• Review, negotiate and make recommendations with event contracts as needed
• Monitor and support corporate travel department email and telephones
• Maintain traveler profiles

Basic Requirements:

• At least 2 years experience working in a customer-facing position
• Must have robust customer service skills
• Must have excellent attention to detail
• Must have the ability to maintain high levels of confidentiality
• Ability to process high-volume requests required
• Oral and written communication skills
• Ability to work in team environment
• Ability to learn and apply new skills
• Critical thinking and problem-solving skills
• Ability to multitask

Preferred Requirements:

• Experience working in the travel industry
• Proficiency with travel booking systems
• Bachelor's Degree preferred
• Experience booking corporate travel
• Experience with international travel bookings and group travel
• Experience with Sabre Reservation System
• Experience with Acendas is preferred
• Local to the Kansas City area

This role is not eligible for visa sponsorship.

At Performance Contracting our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental and vision insurance plans with flexible spending account option
• Life insurance, accidental death and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS:

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND before the resume is inputted into our applicant tracking system (iCIMS). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third party vendor.

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