Cloud Systems Administrator

AIM OF THE POSITION

This position ensures the organization's IT infrastructure's efficient, secure, and reliable operation. It involves managing and maintaining servers, networks, and workstations, including system installation, configuration, and performance monitoring. The Systems Administrator is responsible for implementing security measures to protect systems from cyber threats, performing routine backups, and applying necessary updates to maintain system integrity. They provide technical support to users, troubleshoot hardware and software issues, and ensure minimal downtime. The role also includes managing user access controls, disaster recovery planning, and compliance with industry regulations. By collaborating with IT teams and optimizing system performance, the Systems Administrator helps ensure the organization's technology infrastructure is scalable and capable of supporting business operations. Their primary goal is maintaining a secure, well-functioning IT environment that aligns with organizational needs and contributes to operational efficiency.

POSITION WITHIN THE ORGANIZATION

1. Reports to the IT Infrastructure and Support Manager

2. Cooperates with all departments within Agendia.

3. Participates in:

- Department meetings (local and global)

- Project meetings

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Systems Administration

o Monitor System Performance to ensure optimal performance and identify potential issues before they escalate by analyzing performance data and trends.

o Schedule and manage regular backups to prevent data loss and ensure data integrity by periodically testing restore processes.

o Conduct regular security audits to identify vulnerabilities and ensure compliance with security policies as well as conduct regular security audits to identify vulnerabilities and ensure compliance with security policies.

o Install, update, and maintain operating systems across all devices, including servers, workstations, and peripheral devices.

o Regularly update firmware and software to protect against vulnerabilities and test and deploy patches to minimize user disruption.

o Ensure network file systems are correctly configured and accessible to authorized users.

o Develop and implement backup strategies to safeguard critical data. Create and maintain disaster recovery plans to ensure quick recovery from data loss events.

o Enforce security policies and procedures to safeguard information assets. Use security tools and practices to detect, prevent, and respond to security incidents.

o Implement security best practices in system configurations to protect against unauthorized access and regularly review and update configurations to adapt to new security threats.

o Oversee the integration of various subsystems and components, ensuring they work together effectively.

o Create test plans and conduct testing to validate that the system meets requirements and performs as expected.

o Maintain detailed documentation of system designs, processes, and changes for future reference and compliance.

o Consider the entire system lifecycle, from conception to retirement, including maintenance and updates.

* Service Desk and desk-side support

o Deliver excellent technical and non-technical support promptly with outstanding customer service and end-user satisfaction.

o Provide end-user support, including software installation, PC troubleshooting, hardware diagnoses and repair, configuration, and training.

o Resolve daily issues of a complex scope that impact the team and overall business objectives.

o Receives, researches, and resolves customer questions and problems related to all Agendia systems and applications.

o Prioritize and manage multiple support tickets at any given time.

o Work closely with other vendors or management to communicate and escalate issues/tickets as necessary.

o Utilize the ITSM platform to document service requests and asset inventory properly.

o Accountable for meeting timely resolutions and communicating with end users regarding the status of tickets/issues.

* Application Support

o Provide Level 1 and Level 2 Application Support through escalated incident tickets from the Service Desk.

o Manage and monitor applications to ensure all components function appropriately.

o Monitor and maintain the computer systems for the enterprise and analyze performance indicators.

o Provide support, training, and assistance for all computer-related software systems to maximize the efficiency and productivity of employees and business operations.

* Policies and Procedures

o Understanding, familiarizing, and adhering to all applicable Company and Department Policies, Procedures, and work instructions.

The above listing represents the general duties considered essential functions of the job. It is not to be regarded as a detailed description of all the work requirements that may be inherent in the position.

KEY CONTACTS

Internal: I.T. Team, Laboratory Operations, RA/QA, Commercial, Marketing, Medical Affairs, Clinical Affairs, Finance, Billing, Etc.

External: Vendors, regulatory agencies, etc.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION

o Bachelor's degree in computer science, MIS, or related IT degree preferred but not required or work-related experience.

CERTIFICATIONS

o Relevant certifications such as CompTIA Security +, Network +, or Microsoft Certified: Azure Administrator preferred.

EXPERIENCE

o 5+ years in IT support or system administration, ideally in the Biotech or healthcare industry.

o Experience supporting web-based, database-driven applications, preferably in a lab environment.

o

o Knowledge of HIPAA and healthcare data security.

o Proficiency in administering and managing endpoint and server systems in a cloud environment.

Hands-on experience with enterprise-grade patch management tools (e.g., WSUS, Ivanti, or LanGuard).

KNOWLEDGE, SKILLS AND ABILITIES (KSA'S)

Specific Knowledge Required:

Knowledge: Comprehension of a body of information acquired by experience or study.

Skill: A present, observable competence to perform a learned activity.

Ability: Competence to perform an observable behavior.

o Experience working with Microsoft Intune (Conditional Access, MFA, & Configuration Profiles)

o Hands-on experience with Microsoft o365 administration and Azure ecosystems.

o Experience with Windows Autopilot and device provisioning.

o Experience managing application deployment and policy management across diverse mobile environments.

o Administering /troubleshooting Microsoft Azure Virtual Machines, Entra ID, Intune, and Autopilot.

o Extensive experience with Azure Active Directory (AAD) and Azure AD Join.

o Experience with scripting languages like PowerShell for automation and configuration tasks.

o Expert Technical knowledge of Microsoft Administration Centers such as Office365, SharePoint, Exchange Online, Azure, Teams, Microsoft Security and Compliance Centers, Intune, OneDrive, Active Directory, and Group Policies.

o Responsible for maintaining, configuring, and reliably operating endpoints, servers, applications, laboratory environments, and SaaS solutions under IT control.

o Expert technical knowledge in remote assistance for Windows operating systems on-premises and in the cloud.

o Basic understanding of TCP/IP networks as it applies to end-user and back-office connections

o Ability to troubleshoot network connectivity issues for both wired and wireless.

o Expert knowledge of Server Maintenance & Security, including patching, vulnerability remediation, backups and recovery, and disaster recovery.

o Collaborate with technical contacts from vendors and customers to resolve complex technical problems and escalate issues when necessary.

o Assist in facilitating cybersecurity awareness and best practices training, including phishing campaigns for end users.

o Participate in an on-call rotation and work outside regular hours when required for maintenance and critical issues.

o Assist with new employee onboarding and general IT training sessions as needed.

o The ability to follow written guidelines and adhere to Standard Operating Procedures is critical, as is the ability to document actions. Excellent verbal and written communication skills are required.

o Strong customer service, leadership, organization, communication, and interface skills[SS1] .

o Strong communicator who communicates openly with internal employees, managers, and customers.

o Able to accurately document systems changes and tasks. Ability to create analysis documents, instruction sheets, and systems documentation for completed systems.

o Able to integrate and apply feedback professionally.

o Ability to work as part of a team.

o Able to prioritize and drive to results with a high emphasis on quality.

o Able to maintain confidentiality of information and other related matters required

BEHAVIOURAL COMPETENCIES/DESIRED SKILLS

o Self-Starter

o Ability to work independently and prioritize personal workload.

o Self-organization

o Excellent communication skills

o Perform multiple tasks under minimum supervision.

o Can do-attitude; enables change.

* PRIVACY NOTICE: To review the California privacy notice, click here: https://agendia.com/privacy-policy/

* Employees must not be classified as an excluded individual who is prohibited from participation in any Federal health care program.

WORKING ENVIRONMENT

Establishes ADA (Americans with Disabilities Act) requirements.

ENVIRONMENT/SAFETY/WORK CONDITIONS

Working conditions (inside or outside the office).

o Regularly walks, stands, and sits.

o Ability to lift 30 pounds unassisted.

o Regularly works on a computer for approximately 6-8 hours daily.

TRAVEL

o Ability to drive/fly routinely, internationally, and domestically for up to 15%

OTHER DUTIES

Other duties as required by management.