Team Leader Office Services

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Under supervision of the Sr. Reginal Facilities Manager, Corporate Servies, ensures the daily operation of the mailroom and provides general mail services to all departments within the facility. Assists with the oversight of the Lawrence Mail Center.

MAJOR ACCOUNTABILITIES:

• Responsible for all general duties of Lawrence Mailroom, including, but not limited to:
  • Opening the department for service each morning
  • Delivery of all mail and packages to each Lawrence department
  • Excellent customer service with our internal customers; troubleshooting any challenges with quick, efficient action
  • Security of the department's physical area
  • Driving to the Post Office daily to pick up mail delivery of mail and packages to the Distribution Center each day
• Train new coordinators in all aspects Mailroom operations.
• Administer the International sample deconsolidation/consolidation/delivery operation which involves both the Lawrence and Boston locations. Ensure efficiency possibilities are reviewed and engaged to reduce critical turnaround times for our internal customers.
• Schedule daily work for the team, according to the priorities of the day. Consult with the Sr. Reginal Facilities Manager about any significant changes that might affect the department.
• Work with team to compile key performance indicators for the team's operations. Using these data points, a monthly report will be provided to the Sr. Reginal Facilities Manager.
• Act as the main liaison with our DHL, UPS, Fedex, and USPS representatives to ensure efficient corrective action when challenges arise.
• Assists the Boston Mailroom as needed; may include sending Lawrence Mailroom associates to cover absences or projects.
• Maintain company vehicles, ensuring that they are clean and in good working order. Ensures all vehicle inspection stickers are up to date.

• Operate Quadient "Neopost" mailing equipment. Ensure the mail meter has enough funds to pay for all mail sent from the Lawrence Mail Center. Create monthly meter usage report for the Finance Department.
• Orders and distributes copy paper, envelopes, and letterhead for all Lawrence departments. Monitors general mailroom supplies with vendors, and creates purchase orders as needed.
• Ability to use the Ariba Purchasing system for the team's needs.

REQUIREMENTS FOR SUCCESS:

• Five years previous mailroom experience required.
• Ability to lift packages up to 70 pounds.
• Computer skills required including Microsoft Office and e-mail.
• Must have a valid driver's license.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.