Access Technology Consultant | Full Time

Henry Ford Health System
United States, Michigan, Detroit
Mar 07, 2025
GENERAL SUMMARY: Under minimal supervision, the Access Technology Consultant performs project work of a complex nature. Consultants partner, collaborate and consult with all levels of the organization to obtain user feedback, identify themes, and design user stories; as well as document new feature and enhancement requirements for various access related applications. Responsible for the design, development, implementation, troubleshooting, and analysis of multiple comprehensive Access Technology efforts of a complex nature in accordance with the HFHS Ambulatory strategy. The Access Technology Consultant may work individually, as lead consultant of a project team, or in a consulting capacity for projects not directly assigned. In addition, serve as a technical consultant or subject matter expert to other HFHS departments. They also prepare reports and recommendations for management. EDUCATION/EXPERIENCE REQUIRED: Bachelor's Degree in business or related field required. (Analytics, Project Management, Management Engineering, Information Systems preferred). Five (5) years of relevant experience in an appropriate field required (industrial/related engineering, project management, business administration, healthcare administration, organizational development, information technology, analytics, or similar field). One year of experience preparing and presenting data analytics to support strategic planning required. Certification in Salesforce or Genesys preferred. Experience managing Access applications such as Genesys; Workforce Optimization, IVR, Quality, Call Routing, Reporting software and/or Salesforce preferred. Ability to manage complex, simultaneous assignments with potentially conflicting priorities and deadlines. Ability to identify when input from Director or other senior staff member is necessary. Strong diplomacy, collaboration and presentation skills. Strong leadership/mentoring skills applicable to lead/facilitate multi-disciplinary teams and help group reach consensus on complex issues. Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System. Ability to lead/provoke the thinking of senior level administrators and medical leadership. Oral and written communication skills, including the ability to teach technical/analytical concepts to non-technical managers and staff. Strong analytical skills. Ability to examine data for trends and the ability to turn data into information for action. Proven project management skills. Sound decision-making skills. Problem solving skills ability to approach problems logically and troubleshoot. Able to maintain confidentiality requirements. Seeks out new learning experiences. Employees are expected to keep their area clean and organized as well as common areas, as assigned. Additional Information Organization: Corporate Services Department: Ascension Access Technology Shift: Day Job Union Code: Not Applicable