Post Installation Coordinator

Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team!

Responsibilities include, but are not limited to:

Provide Signature Service as the primary point of contact for homeowners with post-installation inquiries, warranties and repair.
Clarify, diagnose, notate, quote and facilitate solutions for customer issues utilizing appropriate tools and depts.
Diagnose and set qualified service appointments
Maintain active knowledgebase of common issues and solutions regarding all Renewal products.
Accurately maintain and create customer accounts, schedules and inbound products using internal Customer Relationship Management Software.
Provide quotes to customers for damaged products or services out of warranty.
Navigate difficult conversations with customers
Assist fellow coordinators with overflow and tasks as assigned by team lead.
Collaborate with teammates and various departments using email, spreadsheets, and calendars.
Assist with additional tasks as assigned by manager.
Post weekly semi-automated calls, texts and emails to customers for the department.
Perform any other related, unrelated, unassigned, unspecified, out of the ordinary, or special duties.

Benefits:

Medical, Dental, Vision, and supplementary benefits
PTO at an accrual rate that equals 112.08 hours in a calendar year
8 Paid Holidays PLUS a holiday off of your choice
401k with employer match

Requirements

High school diploma or equivalent combination of education and experience.
1+ years' previous customer service experience required.
1+ years' experience with administrative duties preferred.
1+ years' data entry experience preferred.
Strong written, organizational, time-management, and written & verbal communication skills.
Capable of quickly identifying, assessing, and addressing customer concerns, employing effective de escalation methods to ensure a constructive resolution.
Proficient computer skills, such as: Microsoft Suite, Salesforce, and SharePoint.
Ability to multitask and prioritize effectively with a high level of attention to detail.
Ability to work with a sense of urgency to complete responsibilities in a timely manner.
Must be punctual and dependable

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and carry. Specific vision abilities required by this job include close and distance vision. Communication requirements include English verbal speech and written communication.

Salary Description
$21-$23/hourly