New

Desktop Support Technician

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Brownsburg
Jan 18, 2025
Description Our Client is actively in need of a Desktop Support Technician for their IT team. This individual will be responsible for supporting day to day desktop support responsibilities for and end-users at the HQ. Currently, automation is a major focus for the organization and specifically with O365, they are looking to integrate those concepts with Intune, autopilot, teams, and MDM. Current initiatives: - Streamlining their onboarding and termination process for corporate and field employees. - Enhancements of MDM for corporate and field employees - Clean-up and automation of distribution lists - Automation of any and all manual tasks Position Summary: The IT Support Technician provides Tier 2 support to all Team Members. The role primarily involves supporting the Tier I team by handling escalations, service calls and managing equipment. They are also responsible for contacting customers directly to diagnose and troubleshoot technical issues and difficult problems. The products you may support include Windows laptops, iOS phones and iPads, Microsoft 365 Suite, InTune, Microsoft Exchange Mailbox, Microsoft Teams, KeyScan, Active Directory, Apple Business Manager, All owned hardware. Major Position Accountabilities: 1.Manages O365, client handling, ticket management, remote troubleshooting, service desk and other related experience. 2.Creates and provides user-training and maintains documentation for O365 processes. 3.Utilizes Microsoft PowerShell to create and manage scripts in Exchange. 4.Administers the management for the creation/upkeep of Intune policies. 5.Oversees Asset Tracking Management for Hardware and stock levels 6.Develops partnerships with 3rd party vendors to offer support for hardware and software in the field. 7.Troubleshoots and resolves hardware and software problems on desktop computers, laptops, mobile devices, printers, and peripherals for offices and/or branches (remote locations). 8.Supports and Maintains conference room equipment at all locations. 9.Mentors Desktop Support Specialist allowing job shadowing when working on complex projects, incidents and/or ticket escalations. 10.Updates, documents and resolves technical issues using ticketing system. 11.Documents changes made using the Change Process. 12.Identifies and suggests possible improvements to procedures while continuously monitoring system performance and generate reports to identify trends and potential issues 13.Executes rollout of new systems/software/enhancements to systems. Position Specific Requirements: Knowledge - Required knowledge, certification, and accreditations. Application of Skills - Required skills to apply knowledge. Social Process Skills - Required skills for effective working relationships (e.g., communication, managerial leadership, etc.) Education: Bachelor's Degree in Computer Science or other related, or combination of education and experience. Microsoft 365 - 3 years (Preferred) Windows: 3 years (Preferred) Active Directory: 3 years (Preferred) Microsoft Intune w AutoPilot - 1 year (Preferred) PowerShell - 1 year (Preferred) Microsoft Technology Certifications Strong analytical and problem-solving skills with a passion to maintain and improve service quality Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership professionally Must have a high level of personal integrity with the ability to adapt in an ever-changing environment Must have an ability to flex approach based on audiences' familiarity of technology with both technical and non-technical users Skills* O365, Exchange, Microsoft, PowerShell, SharePoint, Intune, MDM, Teams Pay and Benefits The pay range for this position is $25.00 - $35.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Brownsburg,IN. Application Deadline This position will be accepting applications until Jan 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.