Secretary, SACU, 24 Hours, Days

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Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

Union:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Calls patients for the next day's surgeries. Coordinates patient schedules with the O.R., Front Desk and Booking Office. Prepares patient charts, verifies information, and assembles records from Admitting and Pre-Admission Testing. Prepares O.R. Pre-op paperwork, checklists, and validates patient documentation with physicians' offices. Obtains existing previous Medical Records for scheduled patients.
2. Coordinates the O.R, schedule with Admitting, Registration, the O.R. Booking Office and front desk for information related to patient care. For unexpected patients, contacts Patient Registration and Admitting. Obtains demographic information including medical record number, physician and attending physician. Calls all patients to relay information and time of procedure.
3. At the beginning of the day, coordinates the record for the day of the OR/Procedure. Arrives and greets patients for scheduled procedures. Arranges for ancillary services including Interpreter Services as needed.
4. Coordinates patient flow with the OR and procedural areas. Receives and directs phone calls from patients and physician offices.
5. Handles urgent patient care calls according to department protocol. May alert providers to emergent patient care symptoms and concerns. Connects the patient's call to the provider or responds to the patient and takes messages as directed.

II. Position Qualifications:

Requires at least:

License/Certification/Education:

Required:
1. High School graduate or equivalent.
Preferred:

Experience/Skills:

Required:
1. 1 year of related experience, preferably in a patient care setting.
2. The ability to use specialized applications software and computer systems for patient registration.

3. Basic knowledge of business office procedures.
4. Basic knowledge of medical terminology
5. Knowledge of third-party payer billing and managed care requirements and procedures.
Preferred:

Hours will be Thursday and Friday from 5am-5:30pm

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.